Become a key player in guest satisfaction as the Assistant Hotel Operations Manager at Sunshine Village in Banff National Park. This role demands leadership in hotel service delivery and operational excellence, ensuring unforgettable experiences for our guests.Supporting the Hotel Operations Manager, you'll oversee the Sunshine Mountain Lodge departments including Front Desk, Bell Desk, and Housekeeping. This position is crucial for maintaining high standards in service while stepping into managerial duties as needed.



Engage with various resort departments to promote exceptional guest experiences and address any concerns promptly.Key Responsibilities:Manage daily hotel operations in the Manager's absenceCoordinate schedules based on business needs and manage labor costsEnsure timely documentation of reports and inspectionsLead staff training and performance reviews with HRMaintain accurate payroll and guest account informationRequirements:Proven leadership experience in hotel operationsExcellent customer service skills and conflict resolution abilitiesValid driver's license with clean driving recordAbility to meet physical demands of the roleCommitment to maintaining confidentialityElevate guest experiences at Sunshine Village by combining hospitality expertise with proactive management skills in this agile role.

📌 Assistant Hotel Operations Manager - Banff
🏢 The Job Resource Centre
📍 Banff