Customer service and order management expertise drive this Westlake opportunity, supporting JDE accuracy, shipment tracking, and customer communications.

This Associate Customer Service role manages orders received through phone, fax, EDI, and mail. You will coordinate shipment updates, handle inquiries, and maintain documentation. The work requires collaboration with Sales and internal supply chain departments.

Key Responsibilities:

- Input sales orders accurately into JDE
- Track shipments, shortages, overages, and late deliveries
- Communicate order updates with customers and internal departments
- Maintain customer files and SOX documentation
- Process returns, invoice adjustments, and reason codes

Requirements:

- Five to seven years of Inside Sales or Customer Service experience
- Manufacturing workplace experience preferred
- Post-secondary business management education preferred
- JDE or another mainline ERP experience
- Ability to maintain accurate customer and order records

Apply customer service, JDE, and order coordination expertise while supporting accurate shipments and documentation for Westlake customers.

📌 Customer Service Order Management Specialist (Vaughan)
🏢 Westlake Chemical
📍 Vaughan