Drive application stability and support web/desktop solutions at Nelnet in Canada. This hybrid role offers a chance to resolve incidents and enhance service through technical troubleshooting.The Application Support Analyst position at Nelnet focuses on providing comprehensive production support for .NET and C# applications. Candidates should have a solid background in application troubleshooting, incident resolution, and operational excellence. In this role, you will collaborate with stakeholders to improve application performance and resolve critical issues effectively.Key Responsibilities:Provide production support during business hours and on-call dutiesInvestigate and diagnose application incidents with business usersManage incidents, requests,



and changes in line with ITIL practicesPerform data validation using SQL and related toolsTroubleshoot Control-M job failures and log issuesRequirements:3+ years in Application or Production Support rolesHands-on experience with ITIL Service OperationsMinimum 2 years supporting .NET and C# applicationsProficiency in SQL and troubleshooting environmentsMust meet Canadian residency and reliability clearanceContribute your skills in application troubleshooting and improvement initiatives to ensure operational success at Nelnet.

📌 Application Support Analyst At Nelnet (Mississauga)
🏢 Nelnet
📍 Mississauga