Remote, Canada (Canada-based candidates first) Fractional to start, with a path to full time Equity incentive It adds retention intelligence on top of the CRM they already use, without replacing it. NexScale spots members who are slipping away weeks before they cancel, then takes action: it sends a personalized message in the studio’s brand voice with the operator’s approval, handles every follow-up, and reports back. We are an award-winning, AI-native software company founded in 2024 by serial tech entrepreneur Soodeh Farokhi. We are headquartered in the Greater Toronto Area and proudly built in Canada. NexScale is live with paying customers, works with leading CRM and platform partners, and is supported by Innovation Factory, SPARK Centre, Movement 51, nVenture, YSpace, Mitacs and others. scaling wellness and fitness businesses today to power human longevity tomorrow Soodeh Farokhi is a 3x founder with 17+ years building AI and B2B SaaS products, including as founder and CTO of C2RO and Chief Product Officer at Nakisa. At NexScale, she is building an AI-native company with a seasoned, high-ownership team that sets clear priorities and holds high standards. EOS, the Entrepreneurial Operating System : a practical framework that helps growing companies get clear on their vision, execute with discipline and build a healthy leadership team. sets the direction. turns that direction into results, using a few simple tools: the Vision/Traction (V/T) Organizer for where we are going, quarterly We began applying EOS at NexScale this year, starting with the tools that matter most at our current stage, and we are building it out as we grow. We are also AI-native by design. That applies to how we sell, how we serve customers and partners, how we build product, and how we run the company itself.



We are expanding across Canada, deepening our CRM and platform partnerships, and preparing for new markets. The CEO sets the vision and leads our most strategic partner and customer relationships. You turn what the market, our partners and our customers need into one clear set of company priorities, and you make sure those priorities are owned, integrated and delivered. On the outside , you integrate our customers, partners and growth. Partner with the CEO to set and hold our quarterly Rocks, informed by what the market, our partners and our customers are telling us Outside the company: customers, partners and growth Lead the operating side of our customer and partner relationships, alongside the CEO, who leads the most strategic ones Make sure commitments to customers and partners are realistic, tracked and kept Turn what customers and partners tell us into clear input for company priorities and the roadmap Translate priorities into clear owners, milestones and outcomes across technology, product and customer experience Make sure the highest-priority work lands, on time and to the standard our customers expect Bring AI agents into the EOS rhythm itself, so Scorecards, Rock tracking and meeting preparation run on agent-prepared data Turn our CRM and platform partnerships into a repeatable, growing revenue channel, with joint plans, explicit owners and a partner scorecard reviewed every week Customer outcomes.



Make sure every multi-location operator moves from onboarding to proven value to reference customer, with regular business reviews and a clear view of each account's health Hold one roadmap and one source of truth with the CEO and the technology team, so what partners and customers need ships on a predictable cadence and is measured by retention outcomes Market expansion. Every key customer and partner has a named owner, a plan and a next step One roadmap, agreed by the CEO and the technology team Weekly Level 10 meetings that run without the CEO driving them Our CRM and platform partners are an active and growing source of revenue Customers see clear value and are willing to be references We ship on a predictable cadence, measured by customer outcomes such as retention A software executive (required). A former CEO, COO, CPO, general manager or senior functional leader with 15+ years in software, including senior roles in B2B SaaS or AI companies. We can only consider candidates with a software background You have helped build, launch or scale a SaaS product, and you know how SaaS businesses grow: recurring revenue, retention, product delivery and customer success Product management experience (required). You have worked as a product manager or led product management in a software company: owning a roadmap, turning customer and partner needs into clear priorities, working side by side with engineering and design, and shipping SaaS products. We can only consider candidates with hands‑on product management experience Technical background in software (strongly preferred). Ideally you started in software engineering, computer science or another technical role, so you can go deep with our engineers on architecture

📌 Chief of Staff to the CEO (Toronto)
🏢 NexScale
📍 Toronto