Build lasting client relationships remotely as a Bilingual Customer Retention Specialist using communication, problem-solving, and CRM skills daily.

This full time, permanent specialist serves as a primary or secondary client contact. You will handle calls and escalations, provide tailored solutions, and support customer satisfaction. French and English communication is required for written and oral interactions.

Key Responsibilities:

- Handle inbound and outbound escalations professionally
- Answer inbound calls and provide requested information
- Address concerns to support satisfaction and retention
- Maintain accurate CRM databases and systems
- Identify upsell and cross-sell opportunities within existing accounts

Requirements:

- Bilingual French and English written and oral communication
- Excellent verbal and written communication skills
- Strong organizational skills and multitasking ability
- Problem-solving ability under pressure
- Private, quiet workspace and personal computer

Apply your bilingual communication, CRM accuracy, and problem-solving skills to strengthen client loyalty through remote retention support.

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📌 Bilingual Customer Retention Specialist (Longueuil)
🏢 Insight Pest Solutions Canada
📍 Longueuil