Facilitate onboarding and client-specific training onsite in Windsor, Ontario, using adult learning experience and computer skills. Support new hires as they build performance.

As TTEC’s Learning and Development Trainer, you will report to the Learning and Development Manager. You will engage current hires in training environments, deliver programs accurately and on time, and support training goals. The work includes client product training, coaching, and guidance toward best practices. You will help associates understand the tools, resources, and systems needed for their roles while fostering collaboration.



This position supports new career journeys through structured learning and performance expectations.

Key Responsibilities:

• Facilitate onboarding and client-specific training programs
• Mentor and coach new hires within training goals
• Deliver high-quality client product training
• Inspire learners to reach training expectations
• Support accurate, timely training delivery

Requirements:

• High school diploma or equivalent
• Six months training, adult learning, or call center experience
• Computer experience
• Ability to foster collaboration and inclusive learning
• Ability to support tools, resources, and systems knowledge

Bring adult learning, coaching, and computer experience to TTEC’s onsite training team in Windsor, Ontario, Canada.