Remote from Canada, provide technical support for Axon Fusus using hardware, software, phone, email, and chat expertise. Help customers resolve issues.

This Senior Technical Support Representative supports Axon Fusus customers across multiple communication channels. The customer-focused position covers applications, application programming interfaces, video management systems, IP cameras, Linux networking tools, and enterprise network equipment. You will meet performance and quality goals while supporting customer locations and documenting completed work.

Key Responsibilities:

• Become an expert on Axon Fusus applications, APIs, and roadmap
• Support video management systems, IP cameras,
  
  
  
  and Linux networking tools
• Assist Implementation with customer location geospatial setup
• Resolve inbound support requests by telephone and email
• Document completed work within the Axon Fusus CRM tool

Requirements:

• One year of information systems and networking experience
• Robust knowledge of routers, firewalls, tunnels, configuration, and data flow
• Experience with security cameras, VMS, DVR, and NVR systems
• Technical college degree completed or in progress
• Ability to pass CJIS background and maintain RCMP Clearance

Apply technical troubleshooting, networking, and customer support skills to advance Axon Fusus service from Canada.