Job Title: Service Designer Location: Remote (Client based in Ontario) Duration: 6+ Months Must have Secret security clearance Introduction We are seeking a skilled professional to join our team and help design, optimize, and deliver seamless end-to-end service experiences.

This role will focus on understanding user needs, mapping service journeys, and collaborating cross-functionally to create effective, user-centered solutions across digital and operational touchpoints.

Required Skills & Qualifications (Must-have qualifications that candidates must meet to be considered) 5 years of experience in Service Design, UX, or related field Proven experience creating journey maps, service blueprints, and design artifacts Strong understanding of human-centered design principles and methodologies Experience working in cross-functional, agile environments Excellent communication and stakeholder management skills Ability to translate complex processes into clear, user-friendly experiences Experience in enterprise environments (e.g., financial services, telecom, public sector) Familiarity with design tools such as Figma, Miro, Adobe XD,



or similar Knowledge of accessibility standards (WCAG) and inclusive design Experience working on digital transformation or large-scale service initiatives Day-to-Day Responsibilities (key tasks and expectations for the role) Design and improve end-to-end service experiences across digital and non-digital channels Create service blueprints, journey maps, and user flows to visualize and optimize customer interactions Conduct user research and stakeholder interviews to gather insights and identify pain points Collaborate with product managers, developers, UX/UI designers, and business stakeholders to align on service strategy Identify gaps and inefficiencies in existing services and propose innovative, scalable solutions Support workshops and design thinking sessions to drive alignment and ideation Ensure services are designed with a focus on usability, accessibility, and efficiency Contribute to continuous improvement initiatives by analyzing performance and user feedback For immediate consideration please click APPLY to begin the screening process with Alex.

📌 Service Designer (Markham)
🏢 Artech
📍 Markham