Elevate your career as a Bilingual Pre-Delinquency Contact Center Agent at BMO, working remotely. This role emphasizes customer engagement while implementing effective collections strategies to assist clients.BMO is seeking a skilled qualified to join its remote team. This position requires 3-5 years of experience in customer service or collections, focusing on high-risk account resolutions. You will support BMO clients in navigating payment strategies while providing excellent service to build trust and maintain relationships.Key Responsibilities:Evaluate high-risk accounts for collection opportunitiesAdvise clients on payment strategies tailored to their needsHandle complex customer escalations efficientlyManage incoming calls with professionalism and expertiseCoordinate communications and transactions for clientsRequirements:3-5 years of relevant experience in collectionsIn-depth knowledge of consumer collections lawsStrong verbal and written communication skillsProven analytical and problem-solving capabilitiesAbility to handle sensitive customer information discreetlyBecome an integral part of BMO's mission in this crucial customer-facing role.