Job Description Client Service Associate (CSA) Hamilton Addendum Project Overview We are hiring a bilingual (French/English) Client Service Associate to support a national initiative focused on updating client agreements and reducing fraud risk.

This role involves direct client communication, education, and support related to Treasury & Payment Solutions products.

Responsibilities Contact clients by phone and email regarding agreement updates Explain why the agreement update is required Educate clients on Digital Cheque Services (DCS) and EFT solutions Promote TPS products and help clients complete updates Answer client questions and resolve concerns Maintain accurate records in internal systems Work collaboratively with internal teams Qualifications Fluent in French and English (required) Experience in banking, client services, or sales Knowledge of DCS and EFT products Robust communication and customer service skills Professional, confident phone presence Comfortable with light sales / persuasion Contract Details Duration: 6 months Location: Montreal, QC 100% onsite (5 days onsite) Start date: ASAP (before June 1)

📌 Client Service Advisor - Bilingual (Montreal)
🏢 Artech
📍 Montreal