Appliance Technician, Customer Service, Management - Permanent - Toronto Our expanding client who is in the Appliance space for HNW clients is in need of a Senior Technician qualified who possesses experience across technical support, appliance service, field operations, customer service, and service-team leadership.

You should have strong hands-on expertise in diagnosing and resolving mechanical, electrical, electronic, and appliance-related issues.

Experienced in supporting technicians and service organizations, analyzing field issues, identifying root causes, coordinating technical escalations and collaborating with Quality, Parts, Service, Training, Sales, and other cross-functional requirements.

Provide customer service and feedback to the clients ensuring positive problem solving for existing and/or after service care.

Investigate field-reported issues to identify root causes, recurring problems, technical trends, and opportunities for service.

Qualifications 5+ year's servicing Gas Range appliances, must have Gas Licence.

Troubleshoot minor issues in real time or dispatch a field technician to the client’s location.

Provide phone support to technicians while they are on site.

Comfortable with providing support with responding to emails, and over the phone.

Provide support to the sales and administrative team for questions related to the technical aspects of the product.

Maintain an updated CRM in conjunction with the Sales Manager.

Maintain an up-to-date inventory of parts.





Update and develop the existing library of technical documentation.

Liaise with Sales team when new technical features are introduced.

Strong computer literacy — comfortable creating documents, editing PDFs, building presentations and manuals from scratch; organizing files/folders in a shared drive environment.

Comfortable learning new software tools and ticketing/CRM systems An Asset if have experience with commercial or high-end kitchen equipment Knowledge of CAD programs Notes: The duties of this job include physical activities such as stooping, kneeling, standing, reaching, walking, lifting (25kg occasionally) gripping, pushing/pulling, talking, hearing/listening, seeing/observing, and repetitive motions Full time onsite office hours are required.

Experience with high-end customer service and possess a strong communication with customers/clients.

Strong written and verbal communication skills — able to explain technical issues clearly to non-technical customers and discuss.

Work will require frequent Local travel within GTA and up north, National travel (Montreal, Vancouver; 2-3 days every 3 months) and International travel (1x per year) Must have a valid driver’s license Must have Gas licence.

Language Skills bilingual - English/French, verbal and written - preferred Employees may perform other related duties and tasks as required to meet the needs of the company’s operation. #AB1

📌 Kitchen Appliance Technician/Custom Service (Toronto)
🏢 ARES Staffing Solutions
📍 Toronto