Description Position at Gateway Casinos Job Type: Contract Part-Time - 6 months Wage: Guest Services Representative $21.92 per hour /Guest Services Supervisor $26.58 The Gateway to Your Future You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors.

If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you.

In this pivotal role as the Dual Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay.

This exciting opportunity at a national company offers you the chance to grow your career with the promise of an excellent perks package and competitive salary for full-time employees.

Don't miss this chance to put yourself in the center of the action.

We Provide Full benefits for full-time employees, options for part-time Retirement savings plan for full and part-time employees Exciting, supportive and fun work environment Family and friends discounts on travel, tech, food, beverage, and fitness Development and training opportunities Key Responsibilities Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.

Manage employee performance through training, coaching, evaluation and mentoring.



A relationship-builder who encourages open communication and collaboration.

Ensure that quality and standards meet expectations on a day-to-day basis.

Handle complaints, room issues, and conflicts graciously.

Customer service skills that exceed guest expectations.

What You Bring Minimum two years of experience in the guest services and/or hospitality industry preferred Ability to direct and supervise staff. A relationship-builder who encourages open communication and collaboration.

Time-management savvy and expert multitasker who thrives in the service industry.

Ability to work flexible hours, evenings, and weekends.

Efficient multitasker who thrives in a fast-paced environment.

Excellent customer service skills, including the ability to be friendly, efficient, polite and patient.

Ability to obtain AGCO License Currently have or the ability to obtain Smart Serve Why Work With Us? Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with outstanding people, being recognized for your unique contribution and career advancement opportunities across our 30+ locations.

Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment.

See for yourself what it?s like to be on a team that values your vision, skill and energy.

📌 Dual Guest Services Supervisor (Woodstock)
🏢 Gateway Casinos & Entertainment
📍 Woodstock