Role Responsibilities Are you ready to be the first point of contact for Albertans navigating the police complaints process? Do you thrive on balancing detail-oriented casework with trauma-informed, people-centered service? As a Case Coordinato r with the Police Review Commission (PRC), you will play a central role in Alberta’s new police oversight system by managing the intake and review of public complaints, concerns, and compliments.

Reporting to the Case Coordinator, Team Lead, you will ensure public contacts are accurately documented, summarized, and processed in line with legislative requirements, timelines, and best practices.

Key areas that will make you successful in this role: Case Management and Reporting – Receive, review, and verify complaints to confirm jurisdiction and ensure completeness.

Summarize allegations, track timelines, monitor case progress, and draft decision and disposition letters.

Prepare reports on case trends and outcomes.

File Audits and Reviews – Conduct peer audits and case reviews to identify gaps, errors, or inconsistencies.





Document updates in the case management system and escalate systemic issues or delays to the team lead.

Service Excellence – Communicate clearly and respectfully with complainants, police services, and other stakeholders.

Apply trauma-informed, culturally responsive, and de-escalation techniques to support complainants through the process.

Draft transparent, professional correspondence that reinforces fairness and public confidence.

Leadership and Collaboration – Exercise sound judgment, uphold confidentiality, and integrate equity, diversity, and inclusion principles into daily practice.

Act for the team lead when required and contribute to a positive, cooperative team culture.

This role is an opportunity to directly contribute to a fair, transparent, and trusted police oversight system that strengthens public confidence in policing across Alberta.

The is provided for further details on this position.

📌 Case Coordinator (Edmonton)
🏢 Government of Alberta
📍 Edmonton