Work Term: Permanent Work Language: English Hours: 40 hours per week Education: Secondary (high) school graduation certificate Experience: 2 years to less than 3 years Work setting Computer hardware or software retailer/wholesaler Help desk Private company, corporation or industry Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide business systems,



network and Internet support to users in response to identified difficulties Perform Web-server backup and recovery operations Provide customer service Manage incidents Computer and technology knowledge MAC Device drivers Networking software Networking hardware Networking security Extranet Intranet Internet Servers Desktop applications Security software Multimedia software Word processing software Presentation software Mail server software Communication software Image editing software Programming software Mapping and data visualization software Mac OS MS Active Directory MS Office MS Windows Share

Point TCP/IP Wireless networks Security and safety Criminal record check Work conditions and physical capabilities Fast-paced workplace Work under pressure Tight deadlines Attention to detail Sitting Combination of sitting, standing, walking Screening questions Do you have experience working in this field? Do you meet the language requirements listed in the job posting for the position (English or French)? Health advantages Dental plan Health care plan Vision care benefits Financial benefits Group insurance benefits Pension plan Registered Retirement Savings Plan (RRSP) Other benefits Free parking available

📌 help desk technician (Charlottetown)
🏢 Combat Computers
📍 Charlottetown