Support People Corporation users in office through bilingual troubleshooting across hardware, software, networks, and workplace technology. Communicate fluently in English and French.

This Bilingual IT Support Analyst provides Tier 1 and Tier 2 technical assistance directly at physical workspaces. The role supports local IT infrastructure through desktop configuration, enterprise application troubleshooting, and user access resolution. Service quality depends on professional communication and dependable ITSM documentation.

Key Responsibilities:

- Resolve Tier 1 and Tier 2 issues face-to-face
- Install and maintain PCs, laptops, mobile devices, and printers
- Diagnose Windows, macOS, application, and access issues
- Track requests and escalations against strict SLAs




- Support Wi-Fi, routing, Active Directory, and authentication resets

Requirements:

- Native or near-native English and French fluency
- One to three years of hands-on technical support experience
- Microsoft Windows 10/11 and macOS understanding
- Microsoft 365, Active Directory, and PC imaging knowledge
- Calm, helpful communication during critical system downtime

Apply your bilingual communication and technical troubleshooting expertise as an on-site IT Support Analyst serving People Corporation users.

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📌 Bilingual On-Site IT Support Analyst (Laval)
🏢 People
📍 Laval