It's an exciting time in Affinity Travel.

We are transforming how we deliver for our customers and partners and creating the foundation for our next chapter of growth.

With an ambitious vision for the future, we are investing in our products, capabilities and technology to enable a unified, end‑to‑end Travel ecosystem powered by modern digital capabilities to deliver scalable growth and superior customer experiences.

As part of this growth we're expanding our Delivery team, bringing together the talent and capabilities we need to support our growth ambitions for 2027 and beyond.

The Associate Product Owner is an exciting opportunity to contribute to the delivery and enhancement of travel solutions that support evolving business needs and growth ambitions.

This role works closely with business and technology stakeholders to create business requirements, document current and future state processes, support system changes, and ensure successful implementation of travel solutions and enhancements.

This role also offers hands-on exposure across both business and technology, providing an opportunity to build your skills while contributing to meaningful initiatives. **Position Responsibilities:** Business Analysis & Process Improvement Analyze and interpret data sets to support business decisions, operational improvements, and strategic travel initiatives.

Gather, document, and validate business requirements for projects and operational enhancements.

Develop and maintain current state and future state documentation.

Create process maps and workflow diagrams to identify efficiencies, gaps, and improvement opportunities.

Support the delivery and IT teams by providing business analysis expertise throughout the agile project lifecycle.

System Administration & Configuration Maintain and update administrative tables and configuration settings within TripX.

Ensure sellers, partners, and vendors are accurately configured and maintained within travel systems.

Support data integrity and system governance activities related to partner and seller management.

Collaborate with technology teams to troubleshoot configuration issues and implement system enhancements.

Testing & Quality Assurance Identify business use cases and test scenarios for system changes and project implementations.

Plan, coordinate, and execute complex testing activities that require cross-functional business participation.

Validate system functionality and ensure business requirements are met prior to deployment.

Document test results, defects, and recommended resolutions.

Stakeholder Support Coordinate and support annual tax-related activities and compliance requirements.

Assist with ongoing operational processes and system maintenance activities.

Provide analytical support for reporting, audits, and business reviews.

Work collaboratively with internal stakeholders to resolve issues and support continuous improvement initiatives.



**Required Qualifications:** Experience in business analysis, data analysis, or insurance/travel operations.

Strong analytical and problem-solving skills with the ability to interpret complex data.

Experience documenting business requirements, process maps, and workflow diagrams, especially within the Agile delivery framework.

Knowledge of testing methodologies, use case development, and quality assurance practices.

Experience working with customer management systems.

Solid communication and stakeholder management skills.

Proficiency with Microsoft Office applications, particularly Excel.

Ability to manage multiple priorities and work effectively in a fast-paced environment.

Nice to have: Proficiency with Agile software e.g. JIRA, Confluence. **Preferred Qualifications:** Bilingualism (English and French) is an asset.

If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Analytical Thinking Business Process Improvement Requirements Gathering Testing & Quality Assurance Data Management Stakeholder Collaboration Attention to Detail Problem Solving Communication & Documentation **When you join our team:** We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy. **Giới thiệu về Manulife và John Hancock** Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ . **Manulife là Nhà sử dụng lao động không phân biệt đối xử** Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng.

Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân.

Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ,



xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ. Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với [email protected] . **Referenced Salary Location** Waterloo, Ontario **Working Arrangement** Kết hợp **Salary range is expected to be between** $59,100.00 CAD - $98,500.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Associate Product Owner, Travel (Halifax Regional Municipality)
🏢 Manulife
📍 Halifax Regional Municipality