Join the Mortgage Operations / Accounting team and gain hands-on experience supporting the end-to-end servicing and operational accounting activities of a commercial mortgage portfolio.

You will work with colleagues across Cash and Tax, Client Servicing, Statements, mortgage systems, testing, and process improvement.

The role combines day-to-day operational exposure with project work focused on accuracy, controls, client service, and practical use of automation and AI-enabled tools.

This opportunity is suited to a second- or third-year student who is curious, detail-oriented, comfortable working with data, and eager to understand how teams, systems, transactions, and controls connect across the commercial mortgage lifecycle. **Position Responsibilities** Learn the commercial mortgage lifecycle and support activities across Mortgage Operations and Accounting.

Assist with cash, tax, transaction, reconciliation, reserve-account, reporting, statement, and operational accounting activities under appropriate supervision.

Support client-servicing processes by organizing information, monitoring requests, preparing or maintaining documentation, and helping coordinate work across functional teams.

Help review data and reports for completeness, accuracy, and exceptions, and follow up with the appropriate team members.

Participate in mortgage system testing and user acceptance testing by executing test scripts, documenting results, retaining evidence, and reporting issues clearly.

Prepare and maintain spreadsheets, reports, process documentation, checklists, and reference materials for internal use.

Map selected processes and identify opportunities to reduce manual effort, strengthen controls, improve accuracy, or enhance the client and employee experience.

Use approved Excel, Microsoft 365, automation, and AI-enabled tools to support analysis, documentation, testing, and process improvement, with appropriate human review and adherence to company requirements.

Collaborate with cross-functional partners, participate in team meetings, and provide clear updates on assigned work.

Support special projects and other Mortgage Operations / Accounting priorities as assigned. **Required Qualifications** Currently enrolled in a post-secondary program in Accounting, Finance, Business, Commerce, Economics, or a related field, preferably in second or third year.





Basic understanding of accounting concepts and an interest in financial services, mortgage operations, or operational accounting.

Proficiency in Microsoft Office, particularly Microsoft Excel.

Strong analytical and problem-solving skills, with careful attention to accuracy and detail.

Ability to organize work, manage priorities, follow documented procedures, and meet agreed deadlines.

Explicit written and verbal communication skills.

Ability to work effectively both independently and as part of a collaborative team.

Curiosity, initiative, sound judgment, and willingness to learn new systems and processes.

Commitment to handling confidential business, financial, and client information responsibly. **Preferred Qualifications** Experience using Excel features such as formulas, lookups, Pivot

Tables, data validation, or reconciliation techniques.

Coursework or practical experience involving accounting, finance, data analysis, business processes, or information systems.

Exposure to Power Query, Power BI, Power Automate, VBA, SQL, Alteryx, Microsoft Copilot, or other automation and analytics tools.

Interest in commercial mortgages, investment operations, banking, client servicing, cash management, tax processes, system testing, or process improvement.

Experience documenting procedures, creating process maps, completing testing, or participating in a group project with defined deliverables.

Availability for a 3-4 month work term. **Salary range is expected to be between:** **$52,650.00 CAD - $60,450 CAD** **_The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

The annual salary will be pro-rated based on the length of the work-term._** **When You Join Our Team** You will be supported in learning and growing the career you want.

You will contribute in a collaborative environment that values responsible innovation, inclusion, integrity, and continuous improvement.

You will gain practical exposure to commercial mortgage operations, accounting,



systems, controls, and cross-functional teamwork.

The role being advertised is an existing vacancy.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) . **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] . **Semana de Trabajo Comprimida** Híbrido

📌 Summer 2027 Intern - Mortgage Operations Analyst (Toronto)
🏢 Manulife
📍 Toronto