The Director, Change Enablement & Business Readiness will lead the people and business-readiness dimensions of significant transformation initiatives.

This role will partner closely with business and functional leaders to understand how changes to processes, technology, roles and ways of working affect the organization and ensure teams are prepared to successfully adopt and sustain those changes.

Success in this role requires more than traditional change-management expertise.

The successful candidate will bring strong process-improvement and transformation-execution experience, with the ability to connect strategy, process design and technology change to the practical realities of implementation and adoption. **Position Responsibilities** **Lead change strategy and business readiness** Develop integrated change and readiness strategies that translate transformation plans into clear impacts, interventions and actions for the business.

Assess impacts to people, processes, roles and capabilities and identify readiness, adoption and organizational risks.

Establish readiness criteria and provide leaders with a clear view of gaps, risks and interventions required for implementation.

Ensure change and readiness activities remain aligned with transformation milestones and intended business outcomes. **Connect transformation to execution** Partner across Operations, Technology, Product, Risk and transformation teams translate future-state designs into executable business change.

Apply a process-improvement mindset to understand current-state challenges, future-state outcomes and the practical implications of change.

Facilitate decisions and challenge designs where operational, people or readiness implications have not been sufficiently addressed.

Support transformation through implementation and stabilization, maintaining focus on adoption and sustainable outcomes.

This keeps the process-improvement dimension that is important in your organization.

Your broader transformation model explicitly connects chance identification, prioritization and delivery rather than treating them as separate disciplines. **Drive leadership alignment and adoption** Advise and engage leaders on the change vision, key decisions, accountabilities and actions required from their teams.

Develop targeted stakeholders, communications, learning and engagement approaches based on documented impacts.

Define and monitor readiness and adoption measures, using feedback and evidence to identify where intervention is required.

Help embed new processes, capabilities and ways of working beyond implementation. **Build change capability** Strengthen change capability through coaching, facilitation, tools and practical guidance.

Leverage enterprise change-management approaches while adapting them pragmatically to individual initiatives.

Enable business leaders to increasingly lead change within their own teams.

Build reusable practices and learned lessons that improve transformation delivery across the organization.





That last point remains important because the change-enablement direction you've established is advisory and capability-building rather than having a central team permanently execute changes on behalf of the business. **Required Qualifications** Significant experience leading change management, business readiness, continuous improvement or transformation delivery in complex organizations.

Demonstrated experience translating process, technology or operating-model transformation into practical business impacts, readiness plans and adoption outcomes.

Strong knowledge of change disciplines including impact assessment, stakeholder engagement, leadership alignment, communications, learning and adoption.

Strong process-improvement and analytical capability, with the ability to move from current-state challenges through future-state design and implementation.

Proven ability to influence senior stakeholders, facilitate complex decisions and create structure in ambiguous environments.

Excellent executive communication, facilitation and people-leadership capabilities.

Experience with Lean, continuous improvement, process re-engineering, automation or AI-enabled transformation is an asset.

Experience in financial services, insurance or another complex regulated setting is an asset. **_When you join our team:_** We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see. #LI-Hybrid The role being advertised is an existing vacancy. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo,



sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

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Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] . **Referenced Salary Location** Toronto, Ontario **Modalidades de Trabajo** Híbrido **Salary range is expected to be between** $145,130.00 CAD - $195,130.00 CAD Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [email protected] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con [email protected] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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📌 Director Change Enablement (Toronto)
🏢 Manulife
📍 Toronto