Retail customer support and calm problem-solving are central to this position with Loblaw Companies Limited at RCSS in London, Ontario. Build welcoming customer interactions.

This Customer Support representative reports to the Asset Protection team and helps create a smooth shopping experience. The work includes answering inquiries, supporting entrances and exits, recognizing potential hazards, and assisting during urgent situations. Positive relationships with customers and store colleagues matter.

Key Responsibilities:

- Provide exceptional service to customers and colleagues
- Offer guidance and support customer flow throughout store entrances
- Proactively address hazards affecting customer and colleague safety




- Escalate urgent situations to support well-being when necessary
- Maintain records and submit required periodic reports

Requirements:

- Retail or customer-facing experience is preferred
- Ability to collaborate positively with store teams
- Natural talent for connections and customer rapport
- Composed assistance during challenging or urgent situations
- Physical ability to stand or walk extensively

Use your retail service, relationship-building, and composure skills to support customers and store operations through Asset Protection.

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📌 Retail Customer Support Representative (London)
🏢 Loblaw
📍 London