Network security expertise anchors this Technical Support Engineer role, focused on TCP/IP, authentication protocols, operating systems, and customer problem-solving.

As a Technical Support Engineer, you will support networking and security customers through complex technical cases. Required knowledge includes Windows, OSX, Linux, TCP/IP, routing protocols, L2/L3 switches, and security products. You will also address BGP, Hub-and-Spoke technology, SDWAN, and authentication protocols.

Key Responsibilities:

- Analyze customer system information and configuration details
- Consult technical documentation, bulletins, and release notes
- Recommend corrective actions from technical analysis
- Provide customer education when knowledge gaps arise




- Lead escalation meetings and manage customer expectations

Requirements:

- Three or more years in technical support or system administration
- Deep knowledge of Windows, OSX, and Linux
- Robust understanding of BGP, Hub-and-Spoke, and SDWAN
- Authentication knowledge covering LDAP, SAML, RADIUS, and OAuth
- Experience with firewalls, IDS/IPS, VPN, or virus scanning

Use networking, authentication, and security product expertise to guide customers through Fortinet technical support cases.

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📌 Network Security Technical Support Engineer (Burnaby)
🏢 Fortinet
📍 Burnaby