- Provide technical support in debugging and resolving hardware issues in cellular and non-cellular wireless communication modules.
- Conduct customer design reviews for 2G, 3G, LTE, and LTE-A modules.
- At least able to handle technical support issues for one product category (cellular/WIFI/GNSS/antenna) of the company.
- Perform Power Supply, Analog and Digital Signal measurement & troubleshooting tasks.
- Assist with resolving complex case tasks (e.g., interface performance and certification issues) with team support.
- Document issues and solutions in detailed reports.
- Collaborate with cross-functional teams to resolve customer issues.
- At least able to handle customer issues from 1-3 country within the region.
- handling single tasks independently with basic professional competences
- Provide in office technical support to customers.
- Other tasks as required by the chain of reporting and business needs.
Required qualifications:
- Minimum high school degree, preferred Bachelor’s degree in computer engineering, Electrical Engineering, Computer Science, or a related field.
- 1 year of experience in similar roles.
- Knowledge of hardware concepts (e.g., CPU, MEMORY, PMU), interfaces, and basic problem-solving methods.
- Understanding of interfaces (e.g., I2C, SPI, UART).
- Proficient in using test equipment for troubleshooting.
- Experience using basic test instruments (e.g., Power Supply, Multimeters, Oscilloscope).
- Fluent in English.