Data Retention Analyst

Location: Remote

Experience: 7–12 Years

Job Type: Contract (Sub-con)

Openings: 1

We are looking for an experienced Data Retention Analyst to analyze subscriber behavior, churn, renewal trends, and lifecycle performance. The ideal candidate will have strong analytical skills, hands-on dimensional data modeling experience, and the ability to deliver actionable insights that improve customer retention and business performance.

Responsibilities

- Analyze subscriber behavior, churn risks, renewal patterns, and lifecycle performance.
- Identify behavioral trends, conversion opportunities, and customer journey pain points.
- Evaluate retention campaigns and A/B test results, recommending improvements.
- Develop data-driven insights, dashboards, and reports for business stakeholders.
- Collaborate with Data Engineering to automate reporting and reduce manual effort.
- Support annual and quarterly retention planning, forecasting, and performance tracking.
- Prepare executive-ready reports, visualizations,



and analytical summaries.
- Apply dimensional data modeling techniques to improve data organization and reporting.
- Work closely with Retention, Engagement, Finance, Product, and Analytics teams.
- Ensure accuracy, consistency, and timely delivery of analytical reports.

Required Skills
- Strong experience in Dimensional Data Modeling.
- Hands-on SQL and data analysis.
- Experience with subscriber/customer retention, churn, renewal, or lifecycle analytics.
- Solid analytical and problem-solving skills.
- Experience with reporting, dashboards, and business performance analysis.

Good to Have
- Business Intelligence tools such as Power BI, Tableau, or Looker.
- Python, Excel, and reporting automation.
- Experience with retention campaigns and A/B testing.
- Forecasting and performance planning.
- Experience presenting insights to business stakeholders and leadership.

📌 Data Retention Analyst (Canada)
🏢 Enterprise Solutions
📍 Canada