Job description
Pay: From CA$27.00 per hour
Job description:
Keep Calgary Moving with Us
West Direct Express is a fast-growing Calgary courier and freight company and part of Mullen Group, one of Canada’s leading logistics organizations. Every day we move everything from same-day envelopes to full truckloads across Calgary and Alberta, with more than 150 owner operators on the road and our own in-house logistics technology behind them. We’re looking for a sharp, motivated Customer Service Representative to help keep it all running smoothly.
Why This Role Matters
You’ll be the voice of West Direct. Customers and drivers count on you to get orders in, track down shipments, solve problems and keep freight moving on time. No two days are the same. You’ll work closely with dispatch, use real problem-solving skills, and see the results of your work right away. If you like a fast pace, solving puzzles and being the person people can rely on, you’ll fit right in.
What You’ll Be Doing
- Answering a steady flow of calls, emails, live chats and customer portal requests
- Entering and updating orders accurately in our dispatch system
- Tracking shipments and giving customers explicit, timely updates
- Working out what customers need, solving service issues quickly, and following up until they’re fully resolved
- Partnering with dispatch and drivers to coordinate pickups and deliveries, and escalating issues when needed
- Setting up and maintaining customer accounts and keeping detailed interaction records
- Building lasting relationships with our customers and introducing them to our full range of services
- Helping test and fine-tune new system features as they roll out, so you’ll have a hand in shaping the tools you use
- Following our communication standards and going the extra mile for every customer
What You Bring
- Call centre experience or relevant transportation experience (courier, freight or logistics) is required
- Strong communication skills, both on the phone and in writing
- A positive, professional and empathetic attitude, even when things get busy
- Ability to prioritize, multitask and stay calm under pressure
- Good computer skills and a sharp eye for accurate data entry
- A problem-solver’s mindset and comfort working with numbers and data
What’s In It for You
- $27.00 per hour
- Health benefits after 3 months
- Stability and support from a growing company backed by Mullen Group
- A close-knit team that has your back
- Real room to grow your career in logistics
Ready to Join the Team?
Send your resume to
[email protected] with “Customer Service Representative” in the subject line. Applications will be accepted by email only.
We thank all applicants for their interest. Qualified candidates will be contacted for interview opportunities.
Benefits:
- Dental care
- Vision care
Experience:
- Call Center: 1 year (required)
Work Location: In person
Job Types: Full-time, Permanent
Pay: $27.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Experience:
- Call center: 1 year (required)
Work Location: In person
📌 Customer Service Representative (Calgary)
🏢 West Direct Express
📍 Calgary