AutoShack
$24.00–$27.00/hour + Monthly Performance Commission
Full-Time | On-Site | Typically 38–44 Hours Per Week

About the Role

AutoShack is hiring an experienced Assistant Store Manager to help lead our Orleans retail store.

This is first and foremost a sales leadership position. You will support the Store Manager in driving sales performance, coaching associates, maintaining customer service standards and ensuring the store operates properly throughout the day.

You are expected to lead from the floor, observe customer interactions and coach associates in real time on upselling, product bundles, Extended Warranty presentations and closing sales.

When the Store Manager is away, you will act as Manager-on-Duty and take responsibility for the store during your shift.

What You’ll Do

Sales Leadership – Approximately 50%

- Coach associates on in-person and inbound phone sales
- Train employees to ask the right questions and identify the customer’s complete needs
- Coach appropriate upselling, complementary products and product bundles
- Reinforce proper Extended Warranty presentations
- Monitor Average Order Value, warranty performance and return rates
- Observe sales interactions and provide real-time coaching
- Step into customer conversations and demonstrate strong sales execution
- Help associates build value and confidently close sales without overselling
- Support daily sales goals and hold the team accountable for execution

Customer Service & Shift Leadership – Approximately 25%

- Act as Manager-on-Duty when assigned
- Maintain a visible leadership presence on the sales floor
- Keep customer service moving at the counter and by phone
- Direct employees based on customer traffic and workload
- Resolve escalated customer issues professionally
- Assign daily priorities and follow up on completion
- Monitor attendance, professional conduct and shift performance
- Maintain staffing coverage during peak periods
- Support training and development of Retail Sales Associates

Inventory & Store Operations – Approximately 25%

- Supervise receiving, put-away and inventory accuracy
- Ensure correct bin locations and inventory procedures are followed
- Investigate discrepancies and escalate unresolved issues
- Support cycle counts, transfers and returns
- Maintain clean, organized and customer-ready store conditions
- Support scheduling, coverage and labour control
- Enforce company policies, SOPs and safety requirements




- Ensure operational tasks are completed properly before shift handover

What We’re Looking For

- 3+ years of progressive retail, supervisory or management experience
- 2+ year with direct responsibility for employees, scheduling and inventory
- Proven ability to coach and improve sales performance
- Comfortable teaching upselling, cross-selling and closing techniques
- Strong customer-service and communication skills
- Comfortable managing KPIs and individual employee performance
- Hands-on leader who leads from the floor, not from behind a workstation
- Confident making decisions while acting as Manager-on-Duty
- Organized, reliable and able to operate without constant supervision
- Comfortable in a structured, performance-driven retail environment

Assets

- Experience in a corporate or multi-location retail environment
- High-volume retail experience
- Automotive, automotive parts or technical retail experience

Compensation

Hourly Rate: $24.00–$27.00, based on experience

This position also includes monthly performance commission based on both individual and store results.

Individual Performance

- Average Order Value
- Extended Warranty Sales
- Return Rate

Store Performance

- Store Sales Performance
- Calls Answered / Declined
- Inventory Compliance

Strong sales and store execution provide the opportunity to earn additional income above the hourly wage.

What Success Looks Like

A successful Assistant Store Manager is more than a senior associate.

You are expected to help the Store Manager produce a team that can engage customers, identify opportunities, recommend complete solutions and close sales confidently.

When you are Manager-on-Duty, the store remains organized, customers are being served, phones are being answered, associates know their priorities and operational work continues to move.

You should be able to step into the Manager’s role during their absence and keep the store performing to standard.

Schedule Requirements

- This is a full-time position, typically 38–44 hours per week
- AutoShack stores operate 7 days a week
- Candidates must be available for weekdays,



evenings and weekends based on business needs
- Limited availability cannot be accommodated for this position
- Reliable transportation and a reasonable commute to Orleans are required

Physical Requirements

This is a physically demanding, hands-on position — not a desk-based or light-duty retail role. Employees are on their feet for most of the shift and regularly stand, walk, bend, reach, climb rolling stairs, stock shelves, receive and put away inventory, retrieve customer orders, and assist with carry-outs.

AutoShack parts can be heavy and bulky. Employees routinely lift, carry and move individual items or multiple boxes up to 40 lbs throughout the day.

Minimum Requirements

- 3+ years of progressive retail, branch supervisory or management experience
- 1+ year with direct responsibility for employees, scheduling and inventory accuracy
- Experience coaching employees and managing store performance
- Full availability across a 7-day retail schedule

Your resume should clearly demonstrate the required education and management experience.

Hiring Process

We want to ensure that all applicants have a fair and equal chance, so we’re using a TestGorilla assessment (https://www.testgorilla.com). This minimizes unconscious bias in our hiring process. Successful candidates will be invited to a job interview.

Pay: $24.00-$27.00 per hour

Expected hours: 38.0 – 44.0 per week

Benefits:

- On-site parking
- Store discount

Application question(s):

- This is a physically demanding, hands-on position — not a desk-based or light-duty retail role. Employees are on their feet for most of the shift and regularly stand, walk, bend, reach, climb rolling stairs, stock shelves, receive and put away inventory, retrieve customer orders, and assist with carry-outs. AutoShack parts can be heavy and bulky, and employees routinely lift, carry, and move individual items or multiple boxes up to 40 lbs throughout the day. Candidates must be comfortable performing these duties safely and consistently in a fast-paced retail environment. If you are looking for a low-physical-demand role, this position is not a positive fit.

Experience:

- Direct sales: 3 years (required)
- Customer service: 3 years (required)
- Supervising: 2 years (required)

Language:

- English (required)

Licence/Certification:

- Driving Licence (required)

Location:

- Niagara Falls, ON (preferred)

Work Location: In person

📌 Retail Assistant Manager (Niagara Falls)
🏢 AutoShack.com
📍 Niagara Falls