WHY JOIN CRYSTAL DREAMS? ✨

Crystal Dreams is a growing Canadian company specializing in natural crystals, gemstones, jewelry, and wellness-inspired products. With three retail locations across Montreal and Laval, we are passionate about creating a welcoming and inspiring shopping experience while encouraging personal growth, spirituality, and well-being.

At Crystal Dreams, we believe that our success starts with our team. We pride ourselves on fostering a positive, collaborative, and dynamic work environment where employees can develop new skills, take on exciting challenges, and grow alongside the company.

Discover our world: Instagram – @crystal.dreams

WHAT MAKES CRYSTAL DREAMS SPECIAL?

- A growing Canadian company: Join one of Canada's prominent retailers of crystals, gemstones, jewelry, and natural products.
- A supportive and dynamic team: Work alongside passionate, motivated individuals who value teamwork, creativity, and positivity.
- Opportunities for growth: As our company expands, we encourage employees to develop their skills, take on new responsibilities, and explore career advancement opportunities.
- A meaningful mission: Be part of a company that values community, personal growth, spirituality, and well-being.
- A unique work environment: Surround yourself with beautiful crystals, inspiring products, and a welcoming atmosphere every day.

ABOUT THE POSITION

We are currently looking for a Customer Service Representative to join our team at our Laval location.

We are seeking a friendly, enthusiastic, and dependable individual who enjoys interacting with customers, works well in a team, and takes pride in delivering exceptional service.

The ideal candidate is approachable, organized, eager to learn, and comfortable working in a quick-paced retail environment. An interest in crystals,



gemstones, and wellness-inspired products is a strong asset!

KEY RESPONSIBILITIES

- Welcome customers warmly and provide friendly, professional, and attentive service.
- Assist customers in finding products and answering questions about our merchandise.
- Process purchases, returns, and exchanges accurately using our point-of-sale (POS) system.
- Handle cash, debit, and credit card transactions.
- Perform basic computer and administrative tasks using Mac OS and Google Workspace.
- Maintain a clean, organized, and visually appealing store environment.
- Restock shelves, label merchandise, and organize product displays.
- Receive, unpack, verify, and organize incoming shipments.
- Learn about our products to confidently guide customers and make appropriate recommendations.
- Assist with daily store operations and collaborate with team members to ensure everything runs smoothly.
- Demonstrate initiative, adaptability, and a willingness to take on new tasks.

QUALIFICATIONS & REQUIREMENTS

Required:

- Minimum 1 year of customer service or retail sales experience.
- Minimum 1 year of cash register or POS experience.
- Bilingual in French and English (mandatory), with strong communication skills in both languages.
- Comfortable using computers and learning new software, including Mac OS, Gmail, Google Drive, and Google Sheets.
- Excellent interpersonal and customer service skills.




- Strong organizational skills and the ability to multitask effectively.
- Reliable, punctual, professional, and respectful of assigned schedules.
- Ability to work independently and collaboratively as part of a team.
- Positive attitude, willingness to learn, and strong problem-solving skills.

Considered an asset:

- Interest or knowledge in crystals, gemstones, jewelry, spirituality, or wellness products.
- Familiarity with Microsoft Word, Excel, and social media platforms.
- Experience with inventory management, merchandising, or receiving shipments.

EMPLOYEE BENEFITS & PERKS

- Generous employee discounts on our crystals, jewelry, and other merchandise.
- Career development and advancement opportunities within a growing company.
- A friendly, supportive, and positive team environment.
- A unique retail atmosphere filled with beautiful and inspiring products.
- Opportunities to develop valuable customer service, sales, merchandising, and operational skills.
- Complimentary coffee and tea, with uniforms provided.

Ready to join our team? If you're passionate about customer service, enjoy learning new things, and want to be part of a growing company with a positive work culture, we'd love to hear from you!

Apply today and become part of the Crystal Dreams team! ✨

Job Types: Permanent, Full-time

Pay: From $16.60 per hour

Benefits:

- Casual dress
- Company events
- Flexible schedule
- Life insurance
- On-site parking
- Wellness program

Ability to commute/relocate:

- Laval, QC H7S 2C9: reliably commute or plan to relocate before starting work (required)

Experience:

- Customer service: 1 year (required)
- Cashiering: 1 year (required)

Language:

- French (required)

Work Location: In person

📌 Customer Service Representative (Full-time) (Laval)
🏢 Crystal Dreams Laval
📍 Laval