We are looking for an organized, proactive, and people-oriented Client Success Coordinator to support our Client Success Management team. You’ll help keep client campaigns moving by sending email follow-ups, gathering materials for reports and calls, and providing additional support for our high-priority accounts.

We’re looking for someone who enjoys communicating with people, brings positive energy to their work, and is eager to learn. You’ll work alongside experienced Client Success Managers, gaining hands-on exposure to digital marketing and client relationships, with plenty of room to grow into a more client-facing role over time.

About First Rank

First Rank is a results-driven digital marketing agency located in Winnipeg, Canada. We specialize in SEO, GEO, web development and paid media for service-based businesses across North America. For over a decade, we’ve helped companies increase visibility, generate qualified leads, and scale their revenue through data-backed strategy and execution.

Responsibilities

- Support three Client Success Managers across their client portfolios with day-to-day administrative and coordination tasks.
- Send client emails, reminders, and follow-ups for content approvals, outstanding materials, and deliverables.
- Gather and organize campaign information and performance data to help prepare monthly and quarterly reports.




- Collect relevant materials and updates to help Client Success Managers prepare for client calls and meetings.
- Update tasks, notes, and follow-up dates in our project management system to help keep internal information organized and current.
- Maintain organized client folders, documents, and records in Google Drive and other internal systems.
- Assist with client onboarding and offboarding checklists to ensure all required steps are completed.

Qualifications

- 1+ years of experience in digital marketing, SEO, customer service, or an administrative or coordination role.
- Strong written and verbal English communication skills.
- A people person who enjoys working with others and is comfortable communicating professionally over email and phone.
- Positive, proactive, and eager to learn new skills and take on new challenges.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
- Strong follow-through and the ability to recognize when information or action is still outstanding.
- Comfortable working with AI and using project management tools, Google Workspace, and spreadsheets.

Pay: $35,000.00-$45,000.00 per year

Advantages:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Life insurance
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Client Success Coordinator (Winnipeg)
🏢 First Rank
📍 Winnipeg