Sportmed Max Physiotherapy is looking for a warm, organized and fully bilingual person to join our team as a Clinic Assistant.

This is a full-time, permanent position based primarily in our physiotherapy treatment area. The employee will help coordinate patient flow, treatment spaces, linens, supplies and daily clinic readiness. The employee will also be trained on JaneApp and available to provide front-desk reception coverage when required.

This is an active and varied position—not primarily a seated reception role.

Primary ResponsibilitiesPatient Flow and Clinic Support

- Greet physiotherapy patients in the waiting area and accompany them to the appropriate treatment area.
- Prepare treatment rooms and spaces for incoming patients.
- Help patients become comfortably situated while waiting for their physiotherapist.
- Communicate patient arrival and location to clinicians.
- Coordinate the use of private rooms, treatment beds and shared clinical spaces.
- Reset and organize treatment areas between patients.
- Help maintain smooth and effective patient flow throughout the clinic.

Clinic Readiness, Linens and Supplies

- Help maintain a clean, organized and properly stocked clinic.
- Coordinate the washing, drying, folding and distribution of clinic linens.
- Maintain adequate linen levels in physiotherapy and massage therapy areas.
- Restock commonly used patient-care and clinic supplies.
- Complete assigned light cleaning and sanitizing duties.
- Participate in opening, ongoing and closing clinic-readiness checks.
- Report supply, maintenance, safety or cleaning concerns promptly.

Reception and JaneApp Support

- Provide reception coverage during scheduled periods, breaks, absences and busy times.
- Welcome patients and visitors professionally in French and English.
- Answer telephone calls, emails and patient questions.




- Check patients in and confirm required information and forms.
- Book, reschedule and cancel appointments.
- Process payments and issue receipts.
- Assist with appointment confirmations and waiting lists.
- Learn and use our JaneApp electronic medical record and scheduling system.
- Maintain accurate records and protect patient confidentiality.

Previous JaneApp experience is an asset, but complete training will be provided.

Required Qualifications

- Fluency in spoken and written French and English is required.
- Excellent customer-service and interpersonal skills.
- Strong organization and attention to detail.
- Comfortable learning computer systems and electronic medical records.
- Able to move confidently between clinic-support and reception responsibilities.
- Reliable, professional and able to manage changing priorities.
- Available to work a combination of daytime and evening shifts.
- Able to perform regular standing, walking, bending, laundry handling and light lifting.

Previous experience in healthcare, clinic support, medical reception, administration, hospitality or customer service is considered an asset.

What We Offer

- Compensation of $20–$24 per hour, based on relevant experience.
- Health and dental benefits.
- Comprehensive training on JaneApp and clinic procedures.
- A permanent full-time position with an established healthcare team.
- Meaningful work helping patients feel welcomed and cared for.
- The opportunity to contribute ideas and improve how the clinic operates.

Job type: Full-time, permanent
Work location: In person – Dieppe, New Brunswick
Schedule: Combination of daytime and evening shifts
Language requirement: French and English

Pay: $20.00-$24.00 per hour

Expected hours: 37.5 per week

Benefits:

- Company events
- Dental care
- Extended health care
- Life insurance
- In office parking
- Paid time off
- Vision care

Work Location: In person

📌 Bilingual Clinic Assistant – Patient Flow & Reception Support (Dieppe)
🏢 Sportmed Max Physiotherapy PC
📍 Dieppe