Lead hospitality operations at YYZ Airport with On the Go, managing daily service, staffing, quality, and safety across airport concepts. Drive exceptional guest experiences every shift.
As an OTG Manager, you will oversee retail, quick-service restaurant, and full-service operations. You will lead Crewmembers, manage schedules, deliver onboarding and training, and maintain food, beverage, presentation, and safety standards. The position reports to Senior Management.
Key Responsibilities:
- Lead daily operations across retail, QSR, and full-service concepts
- Ensure food and beverage quality and presentation standards
- Own scheduling and staffing for fully supported shifts
- Deliver onboarding and training plans for current Crewmembers
- Champion safety, audits, policies, and corrective measures
Requirements:
- Three to five years of management experience
- Experience in full-service restaurants or retail
- Hospitality degree preferred
- Strong communication skills for teams and guests
- Microsoft Suite fluency and scheduling flexibility
Bring airport hospitality leadership, operational discipline, and guest-focused service to On the Go at YYZ Airport.