Premium Insurance Brokers is seeking a licensed Customer Service Representative to support personal and commercial clients from our Windsor office. You will handle policy servicing, renewals, endorsements, and client inquiries with accuracy and professionalism.
- Respond to client inquiries by phone, email, and in person regarding policies, billing, and coverage questions.
- Process policy changes, endorsements, renewals, and cancellations in broker management systems.
- Obtain and bind coverage with insurer partners according to brokerage procedures and underwriting guidelines.
- Prepare certificates of insurance and proof-of-insurance documents when requested.
- Maintain accurate client records and documentation in compliance with RIBO requirements.
- Follow up on outstanding documentation, payments, and renewal requirements.
- Collaborate with brokers and account managers on complex client needs and remarketing opportunities.
- Support claims intake by gathering initial information and directing clients to appropriate carrier contacts.
- Valid RIBO licence in good standing (or eligibility to obtain prior to start, subject to confirmation).
- Minimum one year of brokerage or insurer customer service experience preferred.
- Robust communication skills and professional phone manner.
- Comfort working in a fast-paced, client-facing office environment.
- Proficiency with broker management systems and Microsoft Office.
- Attention to detail and ability to manage multiple priorities accurately.