Support ServiceMax operations at Waters in Mississauga using bilingual English-French communication, workflow coordination, and detailed service-record management.
This coordinator supports Advanced Diagnostics & Biosciences service operations in Canada under established procedures. Responsibilities include user assistance, work-order monitoring, data-quality checks, reporting, documentation, and issue escalation. The role also supports ServiceMax testing, SAP coordination, and process improvements.
Key Responsibilities:
- Provide first-line ServiceMax user support and document routine workflow issues
- Monitor work orders, record completeness, statuses, and outstanding actions
- Maintain work instructions, SOPs, and approved reference materials
- Prepare reports and monthly Service Plan Attach Metrics
- Coordinate testing, defects, communications, and SAP dependencies
Requirements:
- College Diploma or University Degree
- Two to five years in service operations or system support
- Bilingual English and French fluency required
- ServiceMax or similar ERP experience maintaining records and workflows
- Advanced Excel and robust Microsoft Office proficiency
Bring bilingual communication, ServiceMax coordination, reporting, and documentation skills to Waters’ Mississauga service operations team.