Support Robinhood customers through complex financial topics using empathy, product expertise, and transparent communication in Denver or Westlake.
This Customer Experience Associate role builds financial services expertise through high-touch support. You will help users navigate products, platform features, and financial concepts. The unlicensed position serves customers through phone, email, and chat while sharing interaction insights that improve their experience.
Key Responsibilities:
- Support customers through phone, email, and chat channels
- Explain financial topics and platform tools clearly
- Identify improved ways to serve users from feedback
- Develop proficiency in Robinhood products and financial concepts
- Resolve inquiries using independent thought and judgment
Requirements:
- Exceptional customer service and anxiety-defusing skills
- Excellent written and verbal communication abilities
- Adaptability across phone and written support channels
- Ability to prioritize tasks and embrace coaching
- Availability for required shifts in a 24/7 model
Apply empathy, financial product expertise, and independent judgment while supporting Robinhood users across every customer channel.