Ski Patroller

DEPARTMENT : Ski Operations

REPORTS TO : Director of Ski Operations or designate

JOB SUMMARY

The Ski Patroller is responsible for providing the highest level of customer service to our guests to ensure a safe and positive experience. You will be actively visible and communicating protocols with guests in lift lines, offering assistance in customer service wayfinding, determining if guests are skiing/boarding on the appropriate terrain for their abilities and ensuring guests have the appropriate pass to be on hill.

QUALIFICATIONS

Education and Experience:

- Must have the ability to navigate all ski runs at Hockley Valley Resort on ski’s or snowboard
- Hold Emergency First Responder certification at minimum
- Previous Ski Patroller experience considered an asset.

Physical requirements:

- Ability to walk, stand and ski for majority of shift.
- Ability to work outdoors in varying weather conditions.

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Other requirements:

- Strong organizational skills.
- Effective communication skills
- Must be effective in handling problems in the workplace, including anticipating, preventing,



identifying and solving problems as necessary.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to understand information and ideas presented through written sentences and paragraphs and effectively communicate in writing as appropriate for the task or audience.
- Interact with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

DUTIES AND FUNCTIONS

Essential:

- Follow all policies and procedures of Hockley Valley Resort.
- Patrol the hills to ensure riders are maintaining a safe workplace for themselves and those around them
- Prepare detailed reports of incidents and accidents
- Provide physical assistance to guests when needed
- The ability to render First Response level of first aid
- Must adhere to resort grooming standards and present themselves at the start of each shift in proper uniform.
- Other duties as assigned

Job Type: Seasonal

Pay: $18.57 per hour

Work Location: In person

📌 Ski Patroller (Mono)
🏢 Hockley Valley Resort
📍 Mono