Support healthcare customers with order entry and technical assistance as a hybrid Customer Service Representative in Mississauga, Ontario. Weekend work is required.
Solventum seeks a Customer Service Representative to handle inbound calls, customer orders, follow-ups, and complex inquiries. You will support rental, sales, and owned business models while collaborating with Sales, Marketing, Logistics, and Transportation. The schedule offers flexible start and end times between 8 a.m. and 6 p.m. EST, with no evening shifts.
Key Responsibilities:
- Answer calls and gather information for customer orders
- Enter written and electronic orders across business models
- Investigate complaints and complete required follow-up
- Monitor emails and respond to offline requests
- Collaborate with internal stakeholders on customer solutions
Requirements:
- Bachelor's degree from a credited institution
- Or college diploma and two years customer service experience
- Or high school diploma/GED and five years customer service experience
- Two years using ERP systems and business applications
- Legal authorization to work without employment visa sponsorship
Bring order entry, problem-solving, and skilled communication skills to Solventum's hybrid customer service team in Mississauga.