Job Summary

Customer Success Representative (CSR) – 20 Month Mat Leave

RAB Design Lighting is a Canadian owned and operated company that has been manufacturing quality commercial and industrial lighting products for over 50 years. The company serves the Canadian electrical distribution market with a broad offering of well-designed, cost-effective, and energy-efficient lighting products coupled with best-in-class customer service. Visit rabdesign.ca to learn more.

Responsibilities - as a Customer Success Rep, your responsibilities would include:

· Communicate with customers regarding orders; issues; deviations; problem solving.

· Maintain on-going robust relationships with customer base.

· Liaise with Manufacturing department to co-ordinate delivery dates and communicate same to customers.

· Data entry, including order processing and other daily procedures.

· Associated paperwork for all orders.

· Manage all customer inquiries and provide prompt responses.





· Other customer service duties as assigned.

Requirements and Qualification and skills - The ideal candidate will possess the following:

· High School Diploma.

· Excellent communication skills, both verbal and written.

· Ability to multi-task and work in a fast-paced environment.

· Robust data entry skills.

· Strong computer skills - working knowledge of Microsoft office.

· At least three years (3) of Customer Service experience.

· Strong organizational skills.

· Ability to work in a team environment.

· High level of detail and accuracy while working under specific deadlines.

· This is an in-person position (20 month mat leave) with the possibility of becoming a full-time, permanent position.

Pay: $40,000.00-$45,000.00 per year

Work Location: In person

📌 Customer Service Rep (20 Month Mat Leave) (Etobicoke)
🏢 RAB Design Lighting
📍 Etobicoke