Wascana Country Club | Regina, Saskatchewan
Department: Food & Beverage
Reports To: Food & Beverage Director / Food & Beverage Outlets Manager
Employment Type: Full-Time
Schedule: Flexible, including evenings, weekends, holidays, and special events

Position Summary

The Assistant Food & Beverage Manager supports the daily operations of all food and beverage outlets at Wascana Country Club, including the Spike Lounge, Wetlands, 5&9, banquet functions, tournaments, and beverage services. This position works closely with the Food & Beverage Director, Outlets Manager, Bar Manager, and culinary leadership to ensure exceptional member experiences, robust service standards, and efficient operations.

The Assistant Manager serves as a hands-on leader who helps supervise front-of-house employees, supports staff development, assists with scheduling and labour management, and ensures smooth day-to-day operations. This role is ideal for an emerging hospitality leader who is passionate about service excellence, team development, and creating memorable member experiences.

Key Responsibilities

Member Experience & Service Excellence

- Deliver and promote exceptional hospitality standards throughout all food and beverage operations.
- Maintain a visible presence on the floor and assist during peak service periods.
- Build positive relationships with members and guests while developing an understanding of their preferences.
- Assist in resolving member concerns promptly and professionally.
- Support the implementation and maintenance of Club service standards.
- Ensure food and beverage presentation, service timing, and overall guest experience meet Club expectations.
- Gather member feedback and communicate opportunities for improvement to management.

Daily Operations

- Assist in overseeing daily operations of the Spike Lounge, Wetlands, 5&9, banquet events, and beverage services.
- Ensure outlets are properly staffed, stocked, clean, and prepared for service.
- Support opening and closing procedures and ensure standards are consistently followed.
- Monitor service flow and assist in managing busy meal periods and special events.
- Communicate effectively with kitchen staff to ensure timely and accurate food service.
- Assist with outlet inspections and maintain cleanliness, organization, and presentation standards.

Leadership & Staff Development





- Supervise front-of-house employees during scheduled shifts.
- Lead by example in demonstrating professionalism, teamwork, and positive guest interactions.
- Assist with employee onboarding, orientation, and training.
- Provide coaching and feedback to improve employee performance and service standards.
- Support pre-shift meetings and communicate daily priorities, events, and menu features.
- Encourage teamwork and foster a positive workplace culture.
- Assist management with performance evaluations and employee development plans.

Scheduling & Labour Control

- Assist with staff scheduling based on business levels and operational needs.
- Monitor attendance, punctuality, breaks, and shift coverage.
- Help adjust staffing levels based on weather conditions, golf activity, reservations, tournaments, and special events.
- Support labour cost management while ensuring service standards are maintained.
- Communicate staffing concerns and recommendations to management.

Financial & Administrative Support

- Assist with daily cash handling and POS reconciliation procedures.
- Monitor service quality, sales performance, and operational efficiency.
- Support inventory management and ordering of operating supplies.
- Assist with tracking labour performance and departmental goals.
- Help prepare operational reports and provide feedback on outlet performance.
- Support waste reduction and cost-control initiatives.

Tournaments, Banquets & Special Events

- Assist in coordinating food and beverage service for tournaments, weddings, banquets, and member events.
- Ensure front-of-house teams are prepared and properly briefed for all events.
- Support event setup, execution, and breakdown.
- Work closely with Golf Operations, Events, and Culinary teams to ensure successful event experiences.
- Participate in post-event evaluations and identify opportunities for improvement.

Health, Safety & Compliance

- Ensure compliance with Food Safe regulations, responsible alcohol service requirements, and Club policies.
- Promote a secure, clean,



and organized work environment.
- Assist in ensuring all operating procedures and service standards are followed.
- Report maintenance, safety, and operational concerns promptly.

Qualifications & Experience

- Minimum 2-3 years of progressive experience in hospitality, restaurant, food and beverage, or private club operations.
- Previous supervisory or leadership experience preferred.
- Strong commitment to hospitality and member service excellence.
- Excellent communication, organizational, and interpersonal skills.
- Ability to effectively lead and motivate employees.
- Strong problem-solving skills and ability to work in a fast-paced environment.
- Knowledge of POS systems, cash handling, and restaurant operations.
- Understanding of labour management and scheduling practices.
- Knowledge of food safety and responsible alcohol service requirements.
- Serve It Right Certification or ability to obtain certification.
- Ability to work flexible hours, including evenings, weekends, holidays, and special events.
- Private club, golf club, hotel, or upscale hospitality experience is considered an asset.

Key Performance Indicators (KPIs)

- Member satisfaction and service quality.
- Employee engagement and development.
- Labour efficiency and scheduling effectiveness.
- Service consistency across all outlets.
- Successful execution of tournaments and special events.
- Compliance with Club policies and operating standards.
- Positive teamwork and communication across departments.
- Achievement of departmental operational goals.

What Success Looks Like

- Members consistently receive warm, professional, and effective service.
- Front-of-house teams are engaged, trained, and accountable.
- Outlets operate smoothly and efficiently during daily service and special events.
- Labour resources are effectively utilized while maintaining high service standards.
- Strong communication exists between service, culinary, golf, and events teams.
- Service standards are consistently exceeded, resulting in positive member feedback and increased member satisfaction.
- The Assistant Manager is recognized as a reliable leader and future management candidate within the Food & Beverage department.

Please send your resume and cover letter to Josephine Puerto, Food & Beverage Director, at [email protected].

Work Location: In person

📌 Assistant Food and Beverage Manager (Regina)
🏢 Wascana Country Club
📍 Regina