Job Summary

The Guest Service Agent / Front Desk / Bellman is responsible for providing friendly, qualified, and efficient service to hotel guests throughout their stay.

You’ll welcome guests, assist with check-ins and check-outs, handle guest requests, answer phone calls, manage luggage, and help maintain a clean, organized, and welcoming lobby.

Duties

- Welcome guests, assist with check-in and check-out, and provide clear information about services and procedures.
- Answer and direct calls using multi-line phone systems, demonstrating professional phone etiquette and prompt follow-through.
- Respond to guest questions, requests, and concerns in a timely manner.
- Communicate important information to other departments and the next shift.
- Provide information about hotel services, amenities, policies, and local attractions.
- Follow hotel procedures for room changes, cancellations,



and special requests.

Requirements
Required: Clear communication, customer service, phone etiquette, and the ability to assist guests with front desk tasks and requests are essential to this role. A courteous, organized approach helps you manage calls, support arrivals, and share accurate updates with colleagues. Preferred: Hotel experience, guest services or hospitality experience, and bilingual or multilingual communication skills are valuable strengths for serving guests with varied needs and supporting a welcoming experience.

Pay: $21.00 per hour

Expected hours: 40.0 per week

Benefits:

- Company events
- Flexible schedule
- On-site parking
- Paid time off

Work Location: In person

📌 Guest Service Agent/ Front Desk/ Bellman (James Bay)
🏢 Royal Scot Hotel & Suites
📍 James Bay