Join Our Patient Experience Coordinator Team at Aspire Physiotherapy!
Are you passionate about health, wellness, and helping others feel their best? Do you thrive in a people-focused role and enjoy being part of a supportive, high-energy team?
Aspire Physiotherapy, a 5-star clinic dedicated to helping patients overcome injuries and return to the activities they love, is growing! We’re currently hiring a Full Time Patient Experience Coordinator at our Calgary Bridlewood Location.
What You’ll Be Doing:
As the first point of contact for our patients, you’ll play a key role in creating an exceptional clinic experience. Your responsibilities will include:
- Supporting new and returning patients throughout their rehab journey
- Communicating clearly and confidently about appointments, services, insurance, billing, and patient concerns
- Submitting insurance claims and tracking approvals
- Processing payments and managing billing inquiries
- Contacting MVA insurance adjusters, and WCB Case Managers as needed
- Managing paperwork and clinic documentation
- Answering phones and emails with professionalism
- Collaborating with our physiotherapists, massage therapists, acupuncturists,
and chiropractors to ensure smooth day-to-day operations
What We’re Looking For:
- A positive, outgoing, and goal-oriented individual
- Energetic, friendly, and eager to learn
- Strong communication skills and excellent phone etiquette
- Comfortable multitasking and prioritizing in a fast-paced environment
- Proficient with computers (experience with Jane or similar EMR systems and spreadsheets is an asset)
- A true team player who takes pride in delivering outstanding customer service
[No specific credentials are required — we provide full training!]
Position Details:
- Full time (30–40 hours per week)
- Afternoon/Evening availability is mandatory
If this sounds like the right fit for you, please submit your resume to this posting.