Job Description – Hair Salon Receptionist

Position Overview

The Salon Receptionist is often the first point of contact for our clients and plays an important role in creating a welcoming, friendly, and professional salon experience.

We are looking for someone who is organized, personable, dependable, and able to multitask in a busy salon environment. The receptionist helps keep the salon running smoothly by managing appointments, assisting clients, supporting the stylists, and maintaining an inviting atmosphere.

Key Responsibilities

1. Client Service & Reception

- Greet clients warmly and make them feel welcome upon arrival.
- Answer telephone calls, respond to inquiries, and book appointments.
- Manage appointment scheduling, confirmations, cancellations, and rescheduling.
- Check clients in and direct them to the appropriate stylist.
- Check clients out and process payments accurately.
- Recommend and sell appropriate retail hair products.
- Handle client questions and concerns professionally and courteously.
- Maintain a positive and friendly atmosphere at the front desk.

2. Appointment & Computer Management

- Maintain an accurate and organized appointment book.
- Manage the salon’s booking software and client records.
- Keep client information and appointment notes up to date.
- Confirm upcoming appointments and contact clients when necessary.
- Monitor the daily schedule and communicate changes to stylists.
- Help coordinate appointments to ensure the salon operates efficiently.

3. Salon Support

- Assist stylists with general day-to-day salon needs.
- Keep the reception area, waiting area, and retail displays clean and organized.
- Maintain coffee, beverage, and client refreshment areas.
- Restock retail products and front desk supplies.
- Assist with inventory counts and retail merchandising.
- Help maintain the overall cleanliness and appearance of the salon.
- Ensure magazines, displays,



and promotional materials are neat and current.

4. Administrative & Cash Handling Duties

- Process debit, credit, and cash transactions.
- Balance the cash drawer and follow salon closing procedures.
- Maintain accurate records of sales and payments.
- Assist with daily opening and closing duties.
- Communicate important client or scheduling information to management.
- Follow salon policies and procedures regarding payments, discounts, and gift cards.

Skills & Qualifications

- Excellent customer service and communication skills.
- Friendly, approachable, and professional personality.
- Strong organizational and time-management abilities.
- Comfortable answering phones and handling multiple tasks.
- Basic computer skills and willingness to learn salon booking software.
- Reliable, punctual, and dependable.
- Comfortable handling cash and processing payments.
- Ability to work independently and as part of a team.
- Previous salon, spa, or customer service experience is an asset.

Personal Qualities We Value

- A positive attitude and willingness to help.
- Attention to detail.
- Professional appearance and conduct.
- Initiative and the ability to recognize what needs to be done.
- Respect for clients, coworkers, and salon policies.
- A team-oriented attitude and genuine interest in creating a great client experience.

Expectations

The receptionist is an important part of our salon team. We expect this person to take pride in their work, keep the front desk running efficiently, communicate effectively with the stylists, and contribute to a positive working environment.

When the front desk is quiet, there is always something that can be done to help keep the salon organized, clean, and running smoothly.

Our goal is to make every client feel welcomed, appreciated, and confident that they have chosen the right salon.

Pay: From $18.00 per hour

Benefits:

- Flexible schedule
- In office parking

Work Location: In person

📌 Receptionist (Lindsay)
🏢 Hair Tones Salon
📍 Lindsay