About Elemental HVAC

Elemental HVAC is a growing heating, ventilation, and air conditioning company serving the Greater Toronto Area. We specialize in residential HVAC installations, service, and maintenance, including furnaces, air conditioners, heat pumps, geothermal systems, and ventilation equipment.

We are looking for an organized, personable, and detail-oriented Customer Service Representative / Service Coordinator to join our team.

This position is the primary point of contact for our customers and plays an significant role in keeping our daily operations running smoothly. The ideal candidate is an excellent communicator who can manage multiple priorities, coordinate schedules, and deliver a consistently positive customer experience.

Key Responsibilities

Customer Service & Communication

- Serve as the primary point of contact for customers via phone, text, and email.
- Respond promptly and professionally to customer inquiries, service requests, and scheduling questions.
- Communicate with homeowners regarding appointment confirmations, technician arrival times, scheduling changes, and service updates.
- Address customer concerns professionally and escalate technical or complex issues to the appropriate team members.
- Follow up with customers as needed to ensure requests are resolved.

Scheduling & Service Coordination

- Schedule and coordinate HVAC service visits, maintenance appointments, and equipment installations.
- Work closely with technicians, installers, managers, and homeowners to ensure efficient scheduling.
- Dispatch technicians and installation crews, communicating job details, priorities, and schedule changes.
- Monitor daily schedules and make adjustments to accommodate urgent service calls, delays, and changing priorities.




- Coordinate access to properties and confirm appointment details with homeowners.

Jobber & Operations Management

- Maintain accurate customer records, job details, appointments, and schedules in Jobber, our field service management software.
- Create and update service requests, work orders, and job records.
- Track job progress and ensure relevant information is communicated between customers and field staff.
- Maintain accurate and up-to-date dispatch schedules and operational records.

Calendar & Office Administration

- Manage and maintain the company calendar, including appointments, meetings, and operational commitments.
- Assist with general office administration, document management, data entry, and recordkeeping.
- Support management and other team members with administrative tasks as required.

Qualifications & Experience

Required:

- Previous experience in customer service, office administration, scheduling, or a similar role.
- Excellent verbal and written English communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.
- Strong computer skills, including Microsoft Outlook, Excel, and other office applications.
- A professional, friendly, and customer-focused attitude.




- Ability to work independently while collaborating effectively with a team.

Preferred:

- Experience working in the HVAC, construction, home services, or trades industry.
- Experience with Jobber or similar field service management software.
- Previous experience coordinating technicians, dispatching service calls, or scheduling installations.
- Second language a plus
- Familiarity with HVAC terminology and equipment.

What We're Looking For

We're looking for someone who:

- Takes ownership of customer inquiries and follows through until they are resolved.
- Is comfortable managing a busy phone line and email inbox.
- Stays calm, organized, and solution-oriented when schedules change or unexpected issues arise.
- Communicates clearly and professionally with both customers and coworkers.
- Is proactive, dependable, and comfortable taking initiative.
- Enjoys working in a small, growing company where teamwork and flexibility are important.

What We Offer

- Full-time, stable employment with a growing HVAC company.
- Competitive compensation based on experience.
- Health and dental benefits.
- A supportive, collaborative team environment.
- Opportunities to develop new skills and grow with the company.

How to Apply

Please submit your resume outlining your relevant customer service, scheduling, and administrative experience.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: $42,000.00-$52,000.00 per year

Benefits:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off

Experience:

- customer service: 2 years (required)

Language:

- English fluently (required)

Work Location: In person

📌 Customer Service Representative / Service Coordinator (Mississauga)
🏢 Elemental HVAC
📍 Mississauga