Analyze consumer complaints at FSRA as a Market Conduct Compliance Officer, applying financial services expertise and advanced analytical skills onsite.

This regular position manages complaints involving financial service institutions and intermediaries. You will assess conduct, interpret compliance requirements, communicate with stakeholders, and support consumer protection. The work covers insurance agents, mortgage brokers, agents, and administrators within FSRA-regulated sectors.

Key Responsibilities:

- Receive consumer complaints and stakeholder inquiries by telephone or email
- Assess, prioritize, and manage wide-ranging complaint caseloads
- Prepare case reports and issue compliance letters when warranted
- Monitor industry conduct for unfair or negative business practices




- Provide technical compliance advice and facilitate complaint solutions

Requirements:

- Experience in a relevant regulated financial services sector
- Knowledge of insurance or lending compliance standards
- Understanding of conduct analysis and risk-based principles
- Expertise interpreting sector-relevant FSRA legislation and policies
- Proficiency in mediation, persuasion, or conflict management techniques

Bring complaint management, regulatory analysis, and stakeholder communication skills to FSRA’s consumer protection and market conduct work.

📌 Market Conduct Compliance Officer (Toronto)
🏢 Financial Services Regulatory Authority of Ontario
📍 Toronto