Support English and French-speaking customers remotely through voice, chat, and email while navigating multiple business applications. Deliver empathetic solutions across every interaction.

As a Customer Experience Specialist at First Advantage, you will support clients and candidates across communication channels. Use CRM platforms, background check databases, call center technology, Outlook, and Teams. Assess inquiries, resolve issues, document cases, and communicate with internal teams. This role supports French-Canadian customers and requires skilled, accurate service.

Key Responsibilities:

- Respond to customers through voice, chat, and email
- Navigate business applications and retrieve information accurately
- Resolve appointment, login,



and account-related inquiries
- Document interactions, resolutions, escalations, and follow-ups
- De-escalate concerns while maintaining empathy and professionalism

Requirements:

- Fluency in English and French-Canadian
- High school diploma or GED
- Two years of customer-facing experience required
- Strong computer navigation and Windows experience
- Ability to multitask across multiple systems

Apply bilingual communication, customer support, multitasking, and documentation skills as a remote First Advantage specialist.

📌 Bilingual Customer Support Specialist (Quebec City)
🏢 Sterling Backcheck Canada
📍 Quebec City