Job description:

Golden Triangle Collision Cambridge is a respected automotive repair company that has been in business for over 20 years. We are currently looking for a Collision Repair Service Advisor to join our team.

This role is ideal for someone who enjoys working with people, has strong organizational skills, and can manage multiple priorities in a fast-paced environment. As a Service Advisor, you will be a key point of contact for customers throughout the collision repair process. From the initial customer interaction to vehicle delivery, you will help guide customers through their repair experience, keep them informed, and ensure they feel supported every step of the way.

You will work closely with customers, insurance companies, and our production team to help ensure repairs progress smoothly and customers have a positive experience.

Responsibilities:

- Welcome customers and assist them throughout the collision repair process.
- Act as the main point of contact for customers, providing timely updates on repair status, changes, and estimated completion dates.
- Communicate with insurance companies to assist with claims, approvals, and repair timelines.
- Explain repair processes, timelines, deductibles, and required paperwork to customers.
- Coordinate vehicle pickups and ensure customers understand the delivery process.
- Follow up with customers after repairs to ensure satisfaction.
- Maintain accurate customer information, repair files, and real-time administrative records.
- Coordinate with the production team to ensure effective communication and workflow.




- Perform other related duties as required.

Requirements:

- Strong customer service and communication skills.
- 5 years’ experience in collision repair or automotive dealership required.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to communicate effectively with customers, insurance companies, and internal team members.
- Robust problem-solving skills and the ability to remain calm and professional when handling challenging situations.
- Computer literacy and the ability to learn shop management software.
- Positive attitude and a customer-focused approach.
- Valid driver’s licence is required

Interested candidates are requested to submit a resume. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act, Golden Triangle Collision accommodates the individual needs of applicants with disabilities within the recruitment process. If you are contacted regarding this job opportunity or an assessment, please advise if you require accommodation so we can ensure your equal participation in the recruitment and selection process.

Pay: $28.00-$33.00 per hour

Expected hours: 40.0 per week

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Experience:

- Collision Repair or Automotive Dealership: 5 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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