“OPARC” is a high-volume clinic with 60-100+ patients a day that offers several different medical services including Medical Assessments.

Required Training and Experience:

- Previous administrative experience is required, preferably in a medical office, healthcare, or similar professional environment.
- Strong organizational and multitasking skills, with the ability to work efficiently in a fast-paced setting.
- Excellent communication, customer service, and interpersonal skills.
- Proficiency in computers, email correspondence, scheduling, and general office administration.
- Familiarity with medical terminology and electronic medical record systems (Universal Scheduling and TELUS eClaims) is considered an asset.

***The required hours are below and non-negotiable, please DO NOT apply if you cannot commit to these hours.***

- Monday - 10:00-7:00pm
- Tuesday - 10:00-7:00pm
- Wednesday - 10:00-7:00pm
- Thursday - 10:00-7:00pm
- Friday 8:00am - 2:00pm
- 2 Saturdays a month 8:30am-2:00pm

Pay & Benefits Information

- Full-time hourly position

- Starting wage is dependent upon training and experience

Examples of Duties

- Provide front desk coverage as needed, including greeting patients and visitors, answering phone calls, responding to emails, and addressing inquiries.
- Schedule, coordinate, and confirm patient appointments and follow-up visits.
- Communicate regularly with lawyers, physicians, insurance companies, healthcare professionals, and external providers regarding patient care, treatment plans, and documentation.
- Manage incoming and outgoing emails, phone calls, referrals, and correspondence to ensure timely communication.
- Maintain, organize, and update patient files, clinical notes, medical records, and other confidential documentation.




- Ensure patient information is handled confidentially and in accordance with Ontario's Personal Health Information Protection Act (PHIPA) and clinic privacy policies.
- Prepare, review, process, and submit insurance forms, treatment plans, and other required documentation.
- Coordinate billing with insurance companies, process patient payments, prepare invoices, and follow up on outstanding balances and approvals.
- Monitor insurance approvals, treatment authorizations, and outstanding documentation to ensure timely processing.
- Contact new and existing patients to coordinate appointments, follow up on referrals, and provide scheduling information.
- Assist clinicians with scheduling, documentation, billing inquiries, and other administrative requirements.
- Address patient concerns, appointment cancellations, scheduling conflicts, and billing inquiries professionally and efficiently.
- Perform general office duties, including filing, faxing, scanning, photocopying, data entry, and maintaining electronic patient records.
- Ensure clinical documentation is accurate, complete, and properly filed within the clinic's patient management system.
- Maintain professional and respectful relationships with patients, clinicians, legal representatives, and external healthcare providers.
- Assist with implementing and maintaining clinic policies, administrative procedures, and efficient office workflows.
- Assist with additional administrative and operational responsibilities as required to support the clinic's daily operations.

**Only applicants selected for interviews will be contacted. DO NOT call THE CLINIC. You can email your resume to [email protected]**

Pay: $19.00-$20.00 per hour

Expected hours: 35.0 per week

Work Location: In person

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