Operations & Customer Support Coordinator

Company: Friends General Contracting Inc.
Location: Niagara Region, Ontario
Work Arrangement: Part-time, flexible hours
Hours: Approximately 10–15 hours per week, with opportunities for increased hours
Compensation: $22–$30 per hour, based on experience

Job Overview

Friends General Contracting Inc. is a growing renovation and general contracting company serving residential and commercial customers throughout the Niagara Region.

We're looking for an organized, motivated, and personable individual to assist with customer communications, scheduling, sales follow-ups, and general business operations.

The ideal candidate is proactive, detail-oriented, comfortable working independently, and capable of managing multiple responsibilities in a fast-paced environment.

Key Responsibilities

- Respond professionally to incoming customer inquiries by phone, email, and online platforms.
- Follow up with prospective customers, outstanding estimates, and sales opportunities.
- Schedule appointments, consultations, and project-related activities.
- Maintain accurate customer records and organize project documentation.
- Assist with invoicing, estimates, and basic administrative tasks.
- Coordinate communications between customers, management, suppliers, and tradespeople.
- Support marketing initiatives, social media activities, and customer engagement.




- Identify opportunities to improve administrative processes and customer service.
- Provide general operational support to company management.

Qualifications

Required:

- Strong communication and customer service skills.
- Excellent organizational abilities and attention to detail.
- Professional telephone etiquette.
- Comfortable using computers, email, and office software.
- Ability to prioritize tasks and work independently.
- Dependable, resourceful, and proactive attitude.

Preferred:

- Previous administrative, customer service, or office coordination experience.
- Experience in construction, renovations, or related industries.
- Familiarity with QuickBooks or customer management software.
- Experience with customer follow-ups, scheduling, or sales support.

What We Offer

- Competitive compensation of $22–$30 per hour.
- Flexible part-time scheduling.
- Opportunities for increased hours as the company grows.
- Diverse responsibilities and opportunities to develop current skills.
- The opportunity to contribute directly to a growing local business.

How to Apply

Please submit your résumé outlining your relevant experience and qualifications.

Friends General Contracting Inc.
Friends you can trust. Work you can depend on.

Pay: $22.00-$30.00 per hour

Work Location: Hybrid remote in St. Catharines, ON

📌 Operations & Customer Support Coordinator (St. Catharines)
🏢 Friends General Contracting
📍 St. Catharines