The Basic Gist

Hello, welcome to the Mule! We’re not your traditional Mexican place. We are everyone's favourite lunch spot, regular late-night haunt, and go-to destination for a outstanding bite & drink. Our tacos range from classic to weird-and-wild-you’ve-gotta-try-this. All of our food is 100% gluten-free and we offer a variety of fare that is sure to satisfy either the most dedicated carnivore or delight your vegetarian and/or vegan side.

The Job

The General Manager works to ensure an overall successful restaurant operation. This position is directly responsible for organizing and overseeing all restaurant departments, including both Front-of-House & Back-of-House operations, as well as championing the achievement of long-term goals, including sales targets, guest satisfaction & team development.

That’s a lot of hats — and the General Manager wears them all (stylishly) by delivering clear, consistent communication and organizational prowess.

Operations (or The Day-To-Day Stuff):

- Be the boss: organize and oversee daily restaurant operations, while delegating and working with their management team.
- Be the boss, pt. II: Take ultimate responsibility for sales, purchasing, inventory, staffing, training, customer relations, and inter-departmental communication.
- Follow the rules: Ensure compliance with fire, health, and safety regulations, adherence to the Liquor License Act, Ontario Health & Safety Act, etc.
- Stay in touch: Liaise with The Mule Inc. Operations Team, and the Franchise Partners consistently.
- Set the calendar: Ensure appropriate business hours and consistent scheduling are maintained and in accordance with business needs.
- Mind the flock: Facilitate all staff hiring and performance reviews.
- Meet the people: Attend meetings, including Mule Inc. manager meetings, restaurant manager meetings, and general staff meetings.
- Work with the family:



Be familiar with the management staff of all Mule Inc. outlets; collaborate on staffing, events, and overall communication at all times.

Business Management (or The Numbers):

- Crunch the numbers: Maintain a comprehensive understanding of all restaurant operations, and be confident in reporting financial numbers & operational updates to the Mule Inc. Operations team & the Mule Oakville Franchise Partners.
- Spend the money: Prepare an annual restaurant budget for, in consultation with the Mule Inc. Operations team & the Mule Oakville's Franchise Partners.
- Crunch the numbers (again): Review monthly statements to ensure that all annual goals are met.
- Help further crunch the numbers: Communicate with the Franchise Partners' Bookkeepers and HR team to facilitate payroll and fiscal administration.

In Exchange For Work, We Will Give You:

- Salary, based on experience
- Health & Dental Benefits
- Paid Vacation Time

Your Bosses Are:

- Your Franchisees

Ideally, You Have Experience / Education:

- 10+ years of experience working in the hospitality industry, specifically working in contemporary-casual restaurants/bars is required.
- 5+ years Front-of-House restaurant management experience is required.
- Back-of-House restaurant management experience will be a major asset.
- Post-secondary education in Hospitality Management will be an asset.

How to Apply:

So, does this sound like you? If so, please respond with your cover letter and resume. We will contact successful candidates to set up an interview.

Job Type: Full-time

Pay: $70,000.00-$75,000.00 per year

Benefits:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off

Ability to commute/relocate:

- Oakville, ON L6J 1H5: reliably commute or plan to relocate before starting work (required)

Experience:

- Restaurant: 10 years (required)
- Restaurant management: 4 years (required)

Licence/Certification:

- Food Handler Certification (required)

Work Location: In person

📌 General Manager - The Mule Oakville
🏢 The Mule
📍 Oakville