Under the supervision of the CEO, the Warming Centre Team Lead will supervise, lead, manage, and support the Warming Centre team in meeting client needs, develop program processes and policies, ensure program monitoring, reporting, and evaluation of program outcomes.

Duties and responsibilities

1. Supervision of all warming centre team staff

2. Provide leadership, guidance, and support to Warming Centre staff and volunteers during each shift

3. Ensure the Centre operates according to established policies and procedures

4. Maintain a welcoming, respectful, and secure environment for guests

5. Coordinate shift activities, including intake, meal service, and monitoring of the facility

6. Respond to emergencies or incidents in accordance with organizational protocols

7. Complete shift reports and communicate with management on centre operations and concerns

8. Promote a team atmosphere and encourage professional development among staff

9. Maintain all relevant documentation related to the program, as well as personnel files.

10. Ensure adherence to all safety protocols.

11. Engaging homeless people and developing trusting relationships.

12. Administering and analyzing a variety of assessment tools.

13. Activities, processes, and principles of case management.

14. Crisis intervention including suicide assessment and prevention.

15. Attend staff meeting, training and board meetings as requested.

16. Perform additional job-related duties as assigned.

Skills and Qualifications

· Experience in a supervisory or team lead role, preferably in a social services or community setting

· Strong interpersonal and communication skills





· Ability to manage challenging situations with patience and empathy

· First Aid/CPR certification is an asset

· Knowledge of issues affecting vulnerable populations, including homelessness, mental health, and addictions

· Available to work 12-hour shifts, overnights, weekends, and holidays as scheduled

· Superior communication skills, both oral and written

· Work-life balance and stress management including burnout avoidance.

· Self Motivated and Self Directed

· Able to perform duties with minimal supervision.

· Reliable transportation and ability to travel.

· Social work or related human services diploma degree preferred.

· Specialized education in housing/homelessness, mental health, addictions, and/or Indigenous populations

· Qualified Indigenous person will be given priority.

Working conditions

The Warming Centre Team Lea may be exposed to:

· Stressful situations such as crisis and/or emergencies

· Job requires sitting for long periods of time (during planning and reporting)

· In accordance with SMLCS health policies, we must have appropriate vaccinations for communicable diseases, including Hep A&B;, Flu and COVID-19

Direct reports

Intake Worker

Security Staff

Warming Centre staff

Volunteers

Work Hours & Benefits

Duration: November 15, 2026 – March 31, 2027

Shift Schedule: 7am – 7pm (open 7 days a week), 4 days on 4 days off rotation

Wage: $28.00 per hour

To apply submit your resume to [email protected] by Monday, November 9, 2026, at 5pm

Job Type: Fixed term contract

Pay: $28.00 per hour

Work Location: In person

📌 Warming Centre Team Lead (Red Deer)
🏢 Shining Mountains Living Community Services
📍 Red Deer