Salesforce platform governance and security define this hybrid Waterloo role at Manulife. Apply your administration, configuration, and analysis experience enterprise-wide.

As a Salesforce Functional Analyst, you will maintain a strategic platform supporting business capabilities across Manulife. You will partner with architects, engineers, vendors, and delivery squads on standards, reusable patterns, performance, and compliance. Your work supports sustainable Salesforce application delivery.

Key Responsibilities:

- Maintain Salesforce platform health, stability, security, and compliance
- Guide delivery squads on standards and reusable design patterns
- Monitor performance, capacity, scalability, reliability, and operational risks
- Support security reviews, release management, and setting strategy




- Resolve platform issues with architects, engineers, vendors, and support teams

Requirements:

- Three to five years in analysis, administration, support, or related work
- Two to four years of hands-on Salesforce experience
- Understanding of data models, security models, profiles, permission sets, and flows
- Experience with governance, security, compliance, or operational support
- Strong written and verbal communication across technical and business teams

Support Manulife’s Salesforce foundation through governance, security, performance monitoring, and clear technical collaboration in Waterloo.

📌 Salesforce Platform Governance Analyst (London)
🏢 Manulife/John Hancock
📍 London