It’s an exciting time in Affinity Travel. We are transforming how we deliver for our customers and partners and creating the foundation for our next chapter of growth. With an ambitious vision for the future, we are investing in our products, capabilities and technology to enable a unified, end‑to‑end Travel ecosystem powered by modern digital capabilities to deliver scalable growth and superior customer experiences. As part of this growth we’re expanding our Delivery team, bringing together the talent and capabilities we need to support our growth ambitions for 2027 and beyond. The Associate Product Owner is an exciting opportunity to contribute to the delivery and enhancement of travel solutions that support evolving business needs and growth ambitions. This role works closely with business and technology stakeholders to create business requirements, document current and future state processes, support system changes, and ensure successful implementation of travel solutions and enhancements. This role also offers hands‑on exposure across both business and technology, providing an chance to build your skills while contributing to meaningful initiatives.

Position Responsibilities:

- Business Analysis & Process Improvement Analyze and interpret data sets to support business decisions, operational improvements, and strategic travel initiatives.
- Gather, document, and validate business requirements for projects and operational enhancements.
- Develop and maintain current state and future state documentation.
- Create process maps and workflow diagrams to identify efficiencies, gaps, and improvement opportunities.




- Support the delivery and IT teams by providing business analysis expertise throughout the agile project lifecycle.
- System Administration & Configuration Maintain and update administrative tables and configuration settings within TripX.
- Ensure sellers, partners, and vendors are accurately configured and maintained within travel systems.
- Support data integrity and system governance activities related to partner and seller management.
- Collaborate with technology teams to troubleshoot configuration issues and implement system enhancements.
- Testing & Quality Assurance Identify business use cases and test scenarios for system changes and project implementations.
- Plan, coordinate, and execute complex testing activities that require cross-functional business participation.
- Validate system functionality and ensure business requirements are met prior to deployment.
- Document test results, defects, and recommended resolutions.
- Stakeholder Support Coordinate and support annual tax-related activities and compliance requirements.
- Assist with ongoing operational processes and system maintenance activities.
- Provide analytical support for reporting, audits, and business reviews.
- Work collaboratively with internal stakeholders to resolve issues and support continuous improvement initiatives.

Required Qualifications:

- Experience in business analysis, data analysis,



or insurance/travel operations.
- Strong analytical and problem-solving skills with the ability to interpret complex data.
- Experience documenting business requirements, process maps, and workflow diagrams, especially within the Agile delivery framework.
- Knowledge of testing methodologies, use case development, and quality assurance practices.
- Experience working with customer management systems.
- Strong communication and stakeholder management skills.
- Proficiency with Microsoft Office applications, particularly Excel.
- Ability to manage multiple priorities and work effectively in a fast‑paced environment.

Nice to have:

- Proficiency with Agile software e.g. JIRA, Confluence.

Preferred Qualifications:

- Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Skills:

- Analytical Thinking
- Business Process Improvement
- Requirements Gathering
- Testing & Quality Assurance
- Data Management
- Stakeholder Collaboration
- Attention to Detail
- Problem Solving
- Communication & Documentation

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping p

📌 Associate Product Owner, Travel (London)
🏢 Manulife/John Hancock
📍 London