Lodge Manager (Remote location, year-round position)

- Bell 2 Lodge
- Management
- Full Time|
- Permanent
- Accessible Employer: No
- Open to International applicants with valid Canadian Work permits: Yes

As Lodge Manager, you are responsible for the overall leadership, performance, and day-to-day operation of Bell 2 Lodge. This is a senior, hands-on role requiring full operational oversight, strong leadership, and a commitment to delivering exceptional guest experiences across all areas of the property.

This is a year-round position spanning two highly distinct operations. In the summer season, the lodge operates as a hotel, restaurant, and gas station servicing transient tourists and mining industry clients. In the winter season, the lodge transforms into Last Frontier Heliskiing, providing a premium, all-inclusive resort experience for high-end international guests staying five nights or more.

The Lodge Manager assumes full responsibility for lodge operations, ensuring they are secure, guest-focused, and financially efficient. This role requires a minimum two-year commitment and is suited to a candidate who thrives in a remote environment, can adapt to seasonal operational shifts, and leads by example in a multi-department setting.

Responsibilities & Qualifications

- o Leadership & Team Management – Take a lead on all aspects of team leadership, including recruitment, scheduling and performance monitoring. Supervise, mentor, and delegate responsibilities across all lodge departments, fostering a positive, professional, and collaborative work environment
- o Guest Experience & Hosting – Actively engage with guests, ensuring exceptional service standards, handling complaints,



and acting as the primary point of contact during their stay
- o Seasonal Operations Management – Oversee and adapt operations between summer hotel/roadside services and winter heliskiing resort operations, ensuring consistency in quality and service delivery
- o Financial Oversight & Administration – Manage lodge accounting, including reservations, billing, payroll coordination, expenses, and reconciliations. Ensure all financial reporting is accurate and completed on time
- o Inventory & Cost Control – Monitor stock levels across all departments, manage ordering, and ensure effective inventory control to maximize profitability and minimize waste
- o Health & Safety Compliance – Ensure all lodge operations meet or exceed WorkSafeBC standards and maintain compliance with all applicable regulations and emergency response plans
- o Operations & Logistics – Manage the logistics of operating in a remote environment, including timely procurement, supplier coordination, and transportation of goods and equipment
- o Interdepartmental Coordination – Maintain strong communication with Ski Operations, Head Office, suppliers, and all lodge departments to ensure seamless operations
- o Reservations & Systems Management – Oversee reservations, PMS/POS systems, reporting, and ensure accuracy of guest accounts and operational data




- o Training & Standards – Implement training programs and enforce policies and procedures to maintain high operational and service standards
- o Guest Services & Concierge Oversight – Ensure all guest needs, special requests, and expectations are anticipated and met at a high level
- o Heliskiing Operations Support (Winter) – Work closely with the Guiding Manager and Head Office to support ski operations and ensure an exceptional guest experience aligned with brand standards
- o Incident Response – Thoroughly familiarize yourself with our Incident Response Plan and take an active lead in coordinating base response in the event of an emergency
- o Sales & Representation – Act as an ambassador for the business and identify opportunities to promote and sell Bell 2 Lodge and Last Frontier Heliskiing experiences
- o Maintain a professional, punctual, and well-presented appearance at all times
- o All other duties as assigned by the General Manager

Required Skills & Experience

- o Minimum 2+ years experience in a similar management role, preferably in a remote lodge or resort environment
- o Experience in luxury hospitality, or high-end guest service environments an asset
- o Background in a similar lodge or resort setting is preferred
- o Previous experience in a heliskiing or cat skiing operation a strong asset
- o Proficient in Google Suite and Microsoft Office, particularly Excel, Word, and Outlook
- o Experience with PMS and POS systems, including troubleshooting front and back-end issues
- o Knowledge of payroll systems (e.g., Push Payroll) is an asset
- o Strong leadership, team management, and conflict resolution skills
- o Excellent commun

📌 Lodge Manager (Edmonton)
🏢 go2HR
📍 Edmonton