About Infusion Play

Infusion Play is a locally owned, technology-driven entertainment centre in the heart of Downtown Victoria. Building on our experience operating Infusion VR Arcade since 2017, Infusion Play is our newest entertainment concept, combining Interactive Play, Free-Roam Virtual Reality (VR), VR experiences, arcade games, group events, birthday parties, and corporate team-building under one roof.

Our goal is to create memorable experiences that bring people together through technology, movement, teamwork, and fun. We welcome families, tourists, students, corporate groups, birthday parties, and local organizations.

As we continue to grow, we are looking for an energetic person who can help us deliver an excellent customer experience while also building our brand through social media and creative marketing.

The Position

We are looking for an energetic, confident, and outgoing Customer Experience & Marketing Coordinator to join our team.

This is a hands-on position combining customer service, daily venue operations, social media, content creation, and marketing. You will also learn how to operate our VR systems, Interactive Play rooms, arcade equipment, and other entertainment technology.

Previous VR or gaming operation experience is NOT required. We provide paid hands-on training. However, you must be eager to learn, comfortable with technology, and able to learn new systems and procedures quickly.

What You'll Do

Customer Experience & Operations

- Welcome customers and create a friendly, energetic experience
- Introduce and explain our Interactive Play, VR, arcade activities, packages, and promotions
- Learn to operate VR equipment, Interactive Play systems, and other games through our paid training program
- Set up games and assist customers with equipment and gameplay
- Assist with group events, birthday parties,



corporate team-building, and walk-in customers
- Answer customer questions in person, by phone, email, and social media
- Handle bookings, payments, customer concerns, and general front-desk responsibilities
- Help maintain a clean, organized, safe, and professional venue

Marketing & Social Media

- Create and post engaging content for Instagram, TikTok, Facebook, Google, and other platforms
- Take photos and short videos of activities, events, promotions, and customer experiences
- Write captions and promotional content
- Help manage our social media accounts and respond to customer engagement
- Promote birthday parties, corporate events, team-building programs, seasonal promotions, and special events
- Assist with local outreach, partnerships, flyers, promotions, and other online or offline marketing activities
- Bring new marketing ideas and actively look for ways to increase awareness and customer traffic

What We're Looking For

- Minimum 3 years of customer service experience
- Excellent verbal and written communication skills
- Confident, outgoing, energetic, and comfortable approaching and speaking with customers
- Experience with social media posting, social media management, digital marketing, or physical/local marketing
- Comfortable taking photos and videos and helping create social media content
- Eager to learn and able to pick up new technology and procedures quickly
- Comfortable working with computers, VR equipment, games, and new technology




- Reliable, responsible, organized, and able to take initiative
- Able to work independently without constant supervision
- Robust teamwork and problem-solving skills
- Flexible availability, including evenings and weekends

VR or gaming industry experience is an asset, but not required. Full paid training is provided.

Experience in entertainment, hospitality, events, tourism, sales, content creation, or digital marketing is also an asset.

Position Details

Position: Full-Time Customer Experience & Marketing Coordinator
Openings: 1
Starting Pay: $20-24/hour depending your experience
Training: Paid hands-on training provided
Schedule: Approximately 2-5 days per week, including some evenings and weekends
Location: Infusion Play, Downtown Victoria, BC
Start Date: As soon as possible

We are looking for someone who wants to do more than simply work at the front desk. The right person will become an important part of both our customer experience and business growth—someone who takes initiative, enjoys learning new things, communicates confidently, and looks for productive ways to contribute even during quieter periods.

How to Apply

Please send your resume along with a short introduction telling us:

- About your customer service experience
- What social media or marketing experience you have
- Which social media platforms you are comfortable using
- Your experience or comfort level with technology and learning new systems
- Your availability and earliest possible start date. Thank you for your interest in joining our team. We appreciate all applications; however, only qualified candidates selected for an interview will be contacted.

Pay: $20.00-$24.00 per hour

Expected hours: 12.0 – 35.0 per week

Work Location: In person

📌 Customer Experience & Marketing Coordinator (Victoria)
🏢 Infusion Play
📍 Victoria